YMCA of Greater Boston

Community health, child care, youth programs

Welcome Center Representative

Customer ExperienceConfirmed live in the last 24 hours

Part-timeBoston, MA, USA$16.50 - $17 /hrIn-person

About the Job

Requirements

Able to multitask while helping members, answering the phone, and handling other duties.
Able to be efficient, proficient, and knowledgeable in member services, cashiering, and decision-making.
Able to learn information about each department to better serve potential and current members.
Able to communicate effectively with adults and children.
Able to stand for long periods and work and train on a computer.
Able to hear sounds up to 300 feet away at a normal decibel level.
Able to stand, walk, use hands to handle objects, tools, or controls, and talk or hear; frequently sit and reach with hands and arms.
Able to occasionally lift and/or move up to 20 pounds, including transporting the trauma bag during an emergency.
Close and distance vision and the ability to adjust vision.
Physically and verbally able to interact with members and staff.
Complete safety trainings within 30 days of employment and renew them annually.
Complete Oxygen Administration and First Aid training within 30 days of employment and renew it biannually.
Complete CPR/AED for the Professional Rescuer training within 30 days of employment and renew it annually.
Complete other training as determined.

Responsibilities

Represent the YMCA in accordance with its mission and goals under the supervision of the Director of Membership Sales & Service.
Assist with membership and program sales.
Handle telephone calls and regulate lobby traffic.
Provide membership and program information and know and execute policies and procedures.
Be on time and ready to begin each shift at the Welcome Center in uniform and name tag.
Be available to substitute for uncovered shifts, including opening, closing, and weekend shifts.
Conduct prospective member tours as needed.
Handle member and non-member phone calls according to YMCA policies.
Perform program registrations and membership sign-ups in Spirit or the electronic registration system.
Communicate YMCA policies and procedures effectively to members and staff as needed.
Cash out, balance daily transactions, and deposit envelopes in the safe.
Maintain an orderly and neat workspace during the shift and clean it when leaving.
Respond to emergencies, assemble emergency equipment, and assist in caring for the victim.
Attend mandatory staff meetings.
Work 12–15 hours per week, with opening shifts starting at 6 AM or evening shifts starting at 4 PM or 5 PM available.
Perform other duties as assigned.

Job Preview

The Wang YMCA is searching for an energetic leader to engage with our current and potential members of our community to provide outstanding customer service, a warm welcoming and friendly environment and work as part of a team to exceed member expectations.

Position Summary

The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Director of Membership Sales & Service, this position will represent the YMCA in accordance with the organization’s mission and goals. The Welcome Center Representative will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.

HOURS:
Part Time, 12-15 hours per week. Opening shifts (starting 6 AM) and evening shifts (starting 4 PM/5 PM) available.

Essential Duties & Responsibilities:

Be on time, ready to start work at Welcome Center at beginning of your shift, dressed in uniform and name tag, no matter the weather.
Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.
Conduct prospective member tours, as needed
Handle member and non-member phone calls a per YMCA policies.
Perform program registrations as well as membership sign-ups in Spirit or electronic registration system.
Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
Maintain an orderly and neat workspace during your shift and clean up when leaving.
Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
Attend all staff meetings (mandatory) and be able to work as a team player.
Perform all other duties as assigned.

SKILLS AND KNOW HOW:

Able to multi-task (helping members, answering phone, handle other duties)
Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making.
Able to learn information about each department to better serve potential members and current members.
Able to communicate effectively with adults and children alike.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Ability to stand for long periods of time as well as work and train on a computer.
Excellent audible ability. Able to hear sounds up to 300 feet away at normal decibel level.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls, and talk or hear.
The employee frequently is required to sit and reach with hands and arms.
The employee must occasionally lift and/or move up to 20 pounds including transporting the trauma bag to an emergency.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
Physically and verbally able to interact with members and staff.
The noise level in the work environment is usually moderate.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate.

REQUIRED TRAINING/CERTIFICATIONS:

Safety Trainings (within 30 days of employment, renewed annually)
Oxygen Administration & First Aid (within 30 days of employment, renewed biannually)
CPR/AED for the Professional Rescuer (within 30 days of employment, renewed annually)
Others to be determined

About the Company

YMCA of Greater Boston

Community health, child care, youth programs

The YMCA of Greater Boston runs a network of facilities and program sites that provide health and wellness programming, child care, summer camps, youth sports, teen leadership programs, workforce development, and community outreach in Massachusetts. Its programs work by offering membership-accessible activities and schedules across locations, enabling families and individuals to participate in fitness, child care, camps, sports leagues, leadership trainings, and job readiness services through on-site programs and community partnerships. The organization differentiates itself by being the largest social services provider in Massachusetts with a broad, integrated set of services focused on wellness, youth development, education, and employment in a community-based, nonprofit model. Its goal is to strengthen communities by improving health, developing young people, and expanding economic opportunity through accessible programs and support services.

Company size: 1,001-5,000
Company stage: Grant
Total funding: $40K
Headquarters: Boston, MA
Founded: 1851

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