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MUFG

Global bank offering diversified financial services

Environment Manager

System AdministrationConfirmed live in the last 24 hours
Full-timeAustraliaNo salary listedIn-person

About the Job

Requirements

  • At least 5 years of experience coordinating support for large, complex application environments in the financial services industry.
  • Experience supporting multiple application servers, including JBoss and WebSphere, as well as relational database management systems including Oracle and SQL Server, and web servers.
  • Ability to organize and chair meetings with IT stakeholders.
  • Experience building and maintaining multiple application-environment status dashboards.
  • Experience supporting applications on J2EE, Java, JSP, Apache, and Tomcat.
  • Knowledge of relational database management systems and SQL.
  • Sound knowledge of Microsoft Office products.
  • Excellent documentation skills.
  • Ability to work on call after hours and weekends in a rostered 24x7 environment as required.
  • Ability to handle multiple concurrent project plans.
  • Strong problem-solving skills for complex software and interface support issues.
  • Negotiation skills for managing expectations.
  • Ability to accept responsibility and be accountable for service provided.
  • Analytical and systematic approach to work.
  • Ability to work effectively in a team.

Responsibilities

  • Coordinate the usage and management of system and application environments, including development/test, development/operations, pre-production, and production environments.
  • Maintain environment utilization and support the Systems Administration team to improve environment availability and stability.
  • Manage environment usage, issues, diagnosis, resolution, and root-cause analysis, and document workarounds using dashboards.
  • Support scheduled release upgrades and deployments and ensure service requests are actioned according to service levels and performance targets.
  • Provide technical support to core business application environments to ensure availability for critical projects when required.
  • Identify, own, and deliver new team initiatives.
  • Drive innovation using new features in Oracle Database software.
  • Assist with the transition to cloud from a database perspective.
  • Identify and collect requirements, and develop workflows to automate database administration processes.
  • Analyze, develop, and implement processes to secure systems, reduce downtime, and optimize database performance.
  • Liaise with stakeholders across MUFG Retirement Solutions to coordinate system and application environment usage and management.
  • Maintain dashboards for environment usage, issue management, diagnosis, resolution, and root-cause analysis.
  • Maintain system stability through monitoring and capacity-management reporting.
  • Provide IT support to business users through system problem-solving and maintenance when required.
  • Support site reliability engineers in implementing and administering enterprise application servers, databases, and associated system-environment solutions.
  • Organize and attend meetings related to environment management.
  • Work with business users and IT colleagues to resolve identified issues promptly.
  • Complete regular tasks to support team service-level agreements.
  • Manage code releases and deployments across multiple platforms.
  • Develop and maintain standard operating procedure documentation.
  • Improve team processes and procedures.
  • Provide system- and environment-related key performance indicators as required.
  • Ensure established procedures and standards are followed.
  • Assist in scoping system change requirements.
  • Minimize business downtime by coordinating with developers, backend support, database administrators, and vendors.
  • Collaborate with team members to improve customer outcomes.
  • Participate in after-hours and weekend support as required.
  • Train junior IT support teams on supported tools and environments as required.
  • Help resolve information-security corrective actions.
  • Raise security issues and breaches to the Manager.
  • Report issues that may impact the business to management.
  • Monitor incident and request service levels and implement improvement programs to meet objectives.
  • Maintain awareness of and champion Information Technology Infrastructure Library best practices.
  • Adhere to MUFG Retirement Solutions standards, policies, and procedures.

Desired Qualifications

  • Tertiary qualification in Computer Science.
  • Background in financial services and the securities industry, such as registry, broking, exchange, superannuation, or trading.

About the Company

MUFG

Global bank offering diversified financial services

MUFG is a major global financial group that provides a wide range of banking and financial services, including commercial and trust banking, securities, credit cards, and asset management. Its products are delivered through a network of domestic and international banks, digital platforms, and financial advisers, offering loans, deposits, payments, investment services, and asset management. MUFG stands out due to its size and scale as one of the world’s largest financial groups, its diversified offerings across banking and securities, and its strong international presence (notably expanding in the U.S. after investing in Morgan Stanley in 2008). Its goal is to support economic growth worldwide by expanding its global footprint and promoting sustainable finance.

Company size
10,001+
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
2006

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