General Manager

Job Description

$50,000-$80,000 year range with salary and bonuses

We are seeking a dynamic and experienced General Manager to lead our team at our Ham Lake location (17565 Highway 65 NE). As the General Manager, you will be responsible for overseeing all aspects of our fast-paced food service operation, ensuring exceptional customer service, and driving business growth.

• Oversee daily operations, including staff management, inventory control, and quality assurance
• Develop and implement strategies to increase sales and profitability
• Ensure compliance with food safety regulations and maintain high standards of cleanliness
• Manage inventory levels, place orders, and maintain relationships with suppliers
• Train, mentor, and supervise staff to deliver excellent customer service
• Handle customer inquiries, complaints, and feedback professionally and efficiently
• Analyze sales data and prepare reports for upper management
• Maintain accurate financial records and manage the location's budget
• Implement and enforce company policies and procedures
• Collaborate with other departments to improve overall business performance
• Ensure all equipment is properly maintained and functional
• Adapt to changing business needs and implement new initiatives as required

Qualifications

• Proven experience in restaurant or retail management, with a track record of success
• Strong leadership skills with the ability to motivate and guide a team
• Excellent communication skills, both verbal and written
• Proficient in math and computer skills, including data entry and order processing
• Detail-oriented with strong organizational and time management abilities
• Customer-focused with a commitment to delivering high-quality service
• Analytical thinking and problem-solving skills
• Ability to work in a fast-paced environment and make quick, informed decisions
• Physical stamina to stand for extended periods and lift up to 50 pounds
• Flexible availability to work various shifts, including evenings and weekends
• High school diploma or equivalent; higher education in business management is a plus
• Food safety certification preferred
• Knowledge of food service industry operations and best practices
• Understanding of inventory management and supply chain processes
• Proficiency in point-of-sale (POS) systems and basic computer applications

Additional Information