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Monarch

Behavioral health and substance use treatment

Direct Support Professional - Floater

Residential & Direct SupportUpdated on Nov 12
Full-timeRobbins, NC, USA

About the Job

Requirements

  • A high school diploma is required.
  • A valid U.S. driver's license is required.
  • Prior experience working with children or adults with a mental health diagnosis, intellectual or developmental disability, or substance use disorder is not required.
  • The employee must drive and travel as required and may need to sleep over in residential settings.
  • The employee must maintain certifications in all agency, state, and federal training requirements and comply with agency policies and applicable state and federal statutes and regulations.

Responsibilities

  • Assess the hopes, dreams, and desires of each person receiving services and provide support to help them achieve their goals.
  • Support people receiving services in developing relationships in their community and with their natural supports.
  • Assist people receiving services in participating fully in the community according to their interests, and provide information about community agencies, services, and supports that address their needs and goals.
  • Protect and promote the rights of people receiving services, and assist them in developing advocacy skills, participating in advocacy efforts, and using personal advocates.
  • Provide support to meet the emotional, physical, and medical needs of each person supported.
  • Educate people receiving services about required work procedures, facility rules, policies, practices, and their rights.
  • Build positive, person-centered relationships using approaches that promote self-determination.
  • Provide input and recommendations for assessments, planning, and development of individual plans.
  • Implement each person's plan in accordance with service definitions and agency policy, and accurately complete required documentation, including goal completion records, outcome actions, incident reports, and timesheets.
  • Complete daily progress notes and communication logs to ensure appointments, goals, and interests are addressed, and maintain records such as attendance, check sheets, and production sheets.
  • Assist people receiving services with daily home operations, including housekeeping, meal preparation, laundry, shopping, lawn care, and vehicle cleanliness and maintenance.
  • Teach people receiving services emergency procedures and personal safety, and use sound judgment on safety matters, including conducting fire drills, inspecting equipment, and practicing safety procedures in the community.
  • Supervise, educate, and monitor people receiving services in work settings, including community settings, vocational workshops, and day supports, as needed.
  • Maintain a safe work environment for employees and people receiving services by following safety procedures in the community and on the job.
  • Provide coverage in-house or in the community as needed, including during vacations, holidays, leave, or vacancies, and sleep over in residential settings when required.
  • Arrange or provide transportation to people receiving services as required.
  • Work with lead staff to develop schedules that use hours efficiently and meet the needs of individuals receiving services.
  • Assist new or current staff with orientation, mentoring, and training.
  • Attend and participate in required meetings and training.
  • Follow service-definition guidelines for the services provided and complete other relevant responsibilities assigned by a supervisor.

About the Company

Monarch

Behavioral health and substance use treatment

Monarch NC provides behavioral health services across North Carolina, including mental health and substance use treatment. They offer telehealth, crisis intervention, urgent care, and outpatient programs to deliver personalized care. Care is coordinated across multiple locations and access modes—clinic visits, remote telehealth, and crisis response—followed by structured outpatient support. Their goal is to improve tomorrow for clients by tailoring care and matching the right level of care to support recovery and mental health.

Company size
1,001-5,000
Company stage
Series A
Total funding
$23.9M
Headquarters
Albemarle, NC
Founded
1958

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