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Services for the Underserved

Offers services to underserved New Yorkers

Case Manager

Case Management & AdvocacyPosted on Nov 10
Full-timeNew York, NY, USA$50k - $55.7k /yrIn-person

About the Job

Requirements

  • A bachelor's degree in psychology, social work, sociology, or a related field is required.
  • At least two years of case-management experience at a social service agency or serving mental health and/or substance-using populations is required.
  • Knowledge of substance use, mental illness, treatment options, and the needs of individuals reintegrating into the community is required.
  • Written, verbal, and computational skills sufficient to present and document records in accordance with program standards are required.

Responsibilities

  • Engage recipients during inpatient detoxification or rehabilitation, participate in discharge planning, and assess community-transition supports needed to stabilize them.
  • Provide individual and group support focused on relapse prevention, preparation for independent community living, and mental and emotional health, including support for addiction and substance-use issues, family and social relationships, stress and symptom management, activities of daily living, medication management, and housing readiness.
  • Work with recipients and housing providers to resolve clinical issues affecting recipients’ ability to obtain, manage, and retain supportive housing.
  • Assist recipients with applying for and navigating Supplemental Security Income/Social Security Disability, Medicaid, and other necessary benefits.
  • Build relationships with and advocate to community providers to connect recipients with appropriate services during their transition and support placement in community housing.
  • Provide community navigation, including accompanying recipients to their first behavioral-health and medical appointments, travel training, reengagement in community care, and referrals; identify and address barriers to obtaining and maintaining services.
  • Establish collaborative working relationships with inpatient treatment teams and other partners to plan appropriate recipient discharges.
  • Provide intensive emotional and practical support as recipients transition back into their communities.
  • Provide out-of-hours crisis intervention to recipients and their support networks, including respite referrals and other diversion and stabilization services.
  • Assess housing supports and assistance and arrange housing placement for homeless recipients, including completing HRA 2010e, applying for housing, preparing for interviews, following up with housing providers, assisting with move-in, obtaining housing supplies, and helping recipients learn the neighborhood.
  • Attend team meetings and supervisory sessions.
  • Develop short-term, person-centered treatment plans to help recipients achieve goals related and unrelated to recovery.
  • Monitor and record recipients’ progress toward treatment goals.
  • Assist and instruct recipients in personal hygiene, grooming, laundry, nutrition and meal preparation, budgeting, and other daily-living and socialization skills needed to live, work, and socialize successfully in their chosen community environments and maintain a safe living environment.
  • Complete required in-service training and staff development.
  • Perform other related duties as assigned.

Desired Qualifications

  • A master's degree is preferred.
  • New York State Credentialed Alcoholism and Substance Abuse Counselor certification is preferred.
  • Knowledge of treatment, rehabilitation, and community-support programs as they relate to recipients and their families is preferred.
  • Knowledge of risk-identification techniques, including crisis-management techniques, is preferred.

About the Company

Services for the Underserved

Offers services to underserved New Yorkers

Services for the Underserved (S:US) provides social services to New Yorkers facing homelessness, disability, behavioral health and addiction, poverty, criminal justice involvement, and trauma. It coordinates housing, case management, behavioral health treatment, rehabilitation, advocacy, and other supports across New York City and Long Island to address multiple needs in one place. It differentiates itself by its scale and its integrated, place-based approach that combines housing, health, and justice services rather than focusing on a single issue. Its goal is to help people live with purpose, improve neighborhoods, and break the cycle of poverty for current and future generations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1978

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