Full-Time

Enterprise Solutions Engineer

Confirmed live in the last 24 hours

Persona

Persona

201-500 employees

Provides identity verification tools for businesses

Enterprise Software
Cybersecurity

Compensation Overview

$130k - $150kAnnually

Senior

San Francisco, CA, USA

Hybrid position based in San Francisco.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Bash
Python
Ruby
SQL
Web Development
Requirements
  • A minimum of 5+ years of experience in a technical customer-facing role, with at least 2 years working with a small portfolio of enterprise accounts
  • You have a high technical aptitude, with an ability to work directly with engineers as well as business stakeholders. Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, Ruby) is a plus
  • Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas
  • You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations
  • Willingness to travel up to 25% of the time for customer engagements
Responsibilities
  • Partner closely with our Customer Success Manager team to drive account strategy, onboard and nurture Enterprise accounts and ensure they maximize the value of Persona
  • Be the trusted advisor for our most strategic customers; develop strong relationships with business and especially technical stakeholders which lead to the expansion of our partnership
  • Own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment, that apply to novel and existing use cases
  • Drive exceptional execution for our Solutions Engineering team
  • Create documentation for sharing learnings and scaling your solutions and best practices
  • Build strong relationships with our Product and Engineering teams
  • Be the voice of the customer, including providing detailed feedback and requirements to our Engineering, Product, and Design teams in order to help inform our product roadmap
Desired Qualifications
  • You have a deep interest in understanding customer needs and are excited to become an expert on Persona’s product
  • You’re collaborative; cross-functional work excites you
  • You have a growth mindset – you are coachable, enjoy learning, are comfortable with ambiguity, and can be flexible in your thinking
  • Bonus points for experience in the compliance, identity verification, and/or fraud space

Persona focuses on making online identity verification more user-friendly and secure. The company provides businesses with tools to confirm the identities of their users, which helps create a safer online environment. Their products include Web and iOS SDKs that allow companies to easily integrate verification processes into their platforms. These tools operate in two modes: production mode for live data and sandbox mode for testing with sample data. Persona differentiates itself from competitors by emphasizing reliability and uptime, which are critical for businesses that need real-time verification. The company's goal is to enhance online security and reduce fraud by providing dependable identity verification solutions.

Company Stage

Series C

Total Funding

$211.6M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-1%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for identity verification due to deepfake and voice fraud threats.
  • INFORM Consumers Act mandates verification, boosting demand for Persona's KYS solution.
  • Partnership with AtData enhances fraud prevention with email-centric intelligence data.

What critics are saying

  • Class action lawsuit for biometric data capture could harm Persona's reputation.
  • Over-reliance on synthetic data may degrade identity verification accuracy.
  • Voice fraud and deepfakes challenge traditional identity verification methods.

What makes Persona unique

  • Persona offers customizable identity verification flows for diverse business needs.
  • The company integrates advanced link analysis to detect risky user connections.
  • Persona's Graph solution provides expert-level fraud investigation capabilities.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Family Planning Benefits

Professional Development Budget

Wellness Program