Global Account Manager
Amazon
Global Account Manager
Amazon
Sells products online and rents cloud computing
Amazon Web Services (AWS) is seeking an exceptional Global Account Manager to lead strategic engagement with our most significant global retail customers headquartered in Japan and inbound retail customers from the US. This role sits within the AWS Industries organization, specifically supporting our Retail & Consumer Goods business unit across the Asia Pacific & Japan (APJ) region.
As a Global Account Manager, you will be responsible for driving cloud transformation and business outcomes for a large-scale global retailer with complex, multi-regional operations. You will serve as a primary AWS relationship owner, orchestrating resources across AWS to deliver comprehensive solutions that address both Japan-specific requirements and global business objectives.
Key job responsibilities
Strategic Account Leadership
- Own the overall relationship and business outcomes for a global retail IBU account headquartered in Japan
- Develop and execute comprehensive account strategies that align AWS capabilities with customer's digital transformation objectives
- Drive C-level engagement across customer's Japan headquarters and global operations
- Orchestrate complex, multi-regional sales motions involving teams across APJ, NAMER, and EMEA
Business Development & Growth
- Identify and develop new opportunities across the customer's global footprint, with particular focus on Japan market dynamics
- Build and execute go-to-market plans that address retail-specific use cases including omnichannel commerce, supply chain optimization, customer experience transformation, and data-driven merchandising
- Drive adoption of AWS services across compute, storage, databases, analytics, AI/ML, and industry-specific solutions
- Achieve ambitious revenue targets while maintaining high customer satisfaction scores
Industry Expertise & Thought Leadership
- Serve as a trusted advisor on retail industry trends, best practices, and innovation opportunities
- Leverage deep understanding of Japanese business culture and retail market dynamics
- Apply Amazonian principles and AWS retail reference architectures to customer challenges
- Facilitate knowledge sharing between customer and AWS retail practice globally
Cross-Functional Collaboration
- Lead virtual teams including Solutions Architects, Professional Services, Partner teams, and AWS service teams
- Manage inbound coordination for global customer initiatives originating from other regions
- Build and leverage partner ecosystems to deliver comprehensive solutions
A day in the life
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
About the team
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
Within the Retail & Consumer Goods practice, we work with the world's leading retailers to reimagine customer experiences, optimize operations, and drive innovation at scale.
- Fluency in Japanese and professional proficiency in English
- 8+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience
- Experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, legal and internal stakeholders for sizeable commercial/enterprise deals
- Experience creating and implementing long-term transformational account strategies in a customer-facing role or equivalent
- Experience working with global retail or consumer goods companies
- 5+ years of experience in the retail or consumer goods industry
- Deep understanding of Japanese business culture and enterprise decision-making processes
- Experience managing global accounts with operations across multiple regions
- Proven ability to develop and execute multi-year strategic account plans
- Track record of building profitable partner ecosystems and alliance relationships
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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