HR IT Administrator

The Dormakaba Administrator will be part of the IT Global HR service team. Dormakaba (EXOS and B-COMM HCM) is currently being used in various countries, but has been managed decentrally and only by external partners so far. Dormakaba was recently added to the IT Global HR service portfolio, aiming to centralize management of the system set up and associated business processes, build up internal knowledge, professionalize vendor relationships etc. This role will drive this process and the incorporation into our services application portfolio. The role will also act as the main point of contact for business and IT regarding Dormakaba and will provide key maintenance support going forward. (70%)

This role will also act as the Specialist for one other dedicated HR IT system – the specific system is still to be defined. Training will be provided. (30%)

Act asDormakabaSpecialist (70%)

Supportestablishingan international support framework for Dormakaba with clear roles and responsibilities on business, IT and external side – leveraging global and local stakeholders 

Document the setup of our differentDormakabainstances,identify areas of optimization and harmonization and work with stakeholders to realize these goals 

Lead the design and delivery of newDormakaba solutionsandchanges to existing configurations

Act as 1st and 2nd level support for end users 

Run, maintain and monitor the Dormakaba instances, and complete upgrades as appropriate 

Support integrations to global and local systems, like Workday and SAP

Ensure that solutions are scalable, maintainable, and meet performance requirements  

Ensure all processes are completedin alignment with Global IT standards and governance.  

Create and maintain technical documentation, including solution design documents, functional specifications, test plans, and cutover activities according to IT Governance standards 

Act asSpecialist for other HR IT system (30%)

Exact system to be defined, e.g. Qualtrics orWalkMe

Perform 1stlevel support activitiesandparticipatein system-relatedprojectsaftertraining

Understand functional requirements andimplement these, while following internal IT Governance processes

Strong problem solving and analytical skills  

Excellent communication and intercultural skills that allow smooth collaboration with the business, incl. coordination aroundsystem administration, following up on to dos, timelines etc. 

Business Analyst mindset to understand the internal customer’s requirements and find the best solution for them

Ability to work independently and as part of a team  

Willingness to dive into and learn new systems

Experience in working in an international environment