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Helprise

Poland-focused cross-border talent solutions

Customer Service Specialist with German

Customer SupportConfirmed live in the last 24 hours
Full-timeWrocław, PolandNo salary listed

About the Job

Requirements

  • Fluent German at a minimum C1 level and English at a minimum B2 level.
  • Have at least 2 years of professional experience, preferably in customer service or a contact center.
  • Have completed higher education.
  • Focus on high-quality customer service.
  • Have good Microsoft Office skills.

Responsibilities

  • Provide support for the Source to Pay process, from order creation to payment.
  • Assist and answer queries from the global user community related to invoices and purchase orders.
  • Provide training on how to use the WeBuy Purchasing Tool (SAP Ariba).
  • Serve as the main contact for external suppliers, providing first-level support.
  • Process requests in ServiceNow.
  • Process incoming queries via phone call, MS Teams, or email from BI employees and suppliers globally.
  • Analyze system mistakes and report them to the admin teams.

Desired Qualifications

  • Any additional European language, especially Italian, would be an advantage.

About the Company

Helprise

Poland-focused cross-border talent solutions

Helprise provides cross-border talent solutions and business process outsourcing focused on Poland. It helps international companies hire and manage Polish teams without establishing a local entity, handling employment, payroll, and compliance. It offers Cross-border Team Extension to integrate remote talent with client teams, Captive as a Service (CaS) to run near- or offshore operations with infrastructure and leadership, Team Augmentation to source specific roles, and Greenfield Solutions for dedicated teams and ready-made Poland-entry infrastructure. Its advisory practice supports business and process transformation based on industry-experienced practitioners. The goal is to help multinational clients scale operations, transform processes, and enter the Polish market efficiently by providing vetted talent, compliant employment, and scalable operating models.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Gdansk, Poland
Founded
2016

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