Full-Time

Senior Revenue Operations Manager

Posted on 6/4/2024

Tekmetric

Tekmetric

51-200 employees

Cloud-based auto repair management system

Data & Analytics

Senior

Houston, TX, USA

Required Skills
Communications
Hubspot
Tableau
Salesforce
Looker
Data Analysis
Excel/Numbers/Sheets
Requirements
  • 5+ years of professional experience in an advanced analytics or Customer operations role
  • Experience developing strategies to scale revenue teams to meet the needs of customers
  • Strong analytical skills with proficiency in data analysis and reporting tools (e.g. Google Sheets, Excel, Tableau, Looker)
  • Experience with CRM systems (e.g., HubSpot, Salesforce) and customer success platforms (e.g., ChurnZero, Zendesk, Gainsight)
  • Excellent communication and interpersonal skills
  • Detail-oriented with a strong focus on accuracy and quality
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
  • Passion for designing scalable, repeatable processes and programs
Responsibilities
  • Configure and manage business tools to optimize their use in team workflows
  • Leverage technology to automate processes and enhance efficiency
  • Collaborate with stakeholders to identify process improvements
  • Lead initiatives to implement new processes and refine existing ones
  • Develop and maintain dashboards and reporting tools
  • Utilize data analytics to gain insights into customer behavior
  • Work with leadership to develop and execute customer success strategy
  • Identify areas for process improvement and customer engagement optimization
  • Create workflows enabling teams to proactively address at-risk accounts

Tekmetric provides a contemporary solution in auto repair through its cloud-based shop management system, which is distinguished by features like digital vehicle inspections, integrated payment processing, and real-time reporting. It promotes efficient operations in multi-shop management, enhancing inventory management and overall productivity. This focus on streamlining operational efficiency and leveraging technology positions it uniquely as an industry leader, making it an appealing place for professionals keen on developing cutting-edge tech solutions in the automotive sector.

Company Stage

Seed

Total Funding

$1.6M

Headquarters

Houston, Texas

Founded

2015

Growth & Insights
Headcount

6 month growth

15%

1 year growth

51%

2 year growth

93%