Guest Relations Coordinator

Job Description

As a Guest Relations Coordinator at Cambridge House, you will help bring each guest’s journey to life through thoughtful preparation, genuine warmth and an exceptional eye for detail. From coordinating pre-arrival arrangements and preparing bespoke London itineraries, you will ensure every detail is considered before a guest steps through our doors.

Working closely with the Guest Relations Executive, Guest Relations Manager and team members across the wider House, you will help turn carefully laid plans into memorable experiences. As we prepare to open our doors, you will have the opportunity to contribute to the distinctive service, thoughtful gestures and welcoming culture that will make Cambridge House truly special.

Key Responsibilities:

• Support the pre-arrival journey by reviewing guest preferences, confirming arrangements and ensuring requests are followed up with care and attention.

• Assist in creating bespoke London itineraries, researching recommendations for dining, culture, shopping and unique local experiences tailored to each guest.

• Handle internal and external telephone calls and guest enquiries with confidence, discretion and professionalism, ensuring requests are directed appropriately and followed through.

• Review daily arrival reports, guest profiles and special requests, ensuring information is accurate, up to date and shared with the relevant team members.

• Coordinate guest amenities and special arrangements, liaising with In-Room Dining, Housekeeping, Culinary and other departments to ensure everything is prepared and delivered on time.

• Assist with reservations, transport, experiences and special requests by communicating with external partners and internal team members to ensure a seamless guest experience.

• Support the Guest Relations Executive and Guest Relations Manager with daily operations, reports and handovers, ensuring outstanding requests are carefully monitored.

• Contribute positively to the wider House team, sharing ideas, supporting colleagues and helping establish the service standards and traditions of Cambridge House.

Qualifications

• A genuine interest in London, its restaurants, cultural attractions, shopping and lesser-known experiences, with enthusiasm for discovering new recommendations.

• Strong organisational skills and an excellent eye for detail, with the ability to manage multiple requests and meet deadlines without compromising service.

• A collaborative nature and a willingness to learn, working harmoniously with team members across the House to deliver exceptional hospitality.

• Flexibility to work shifts including weekends and bank holidays.

• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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