Associate – People Support

We are currently looking for a motivated Communication Center Representatives to join our team. As a Communication Center Representative, you will be responsible for supporting various HR facets and ensuring a seamless operation within the department. 

At Pearson, we’re committed to a world that’s always learning and to our talented team that makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us always to be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

NOTE: This is only a 5-month project

As a Communication Center Representative, you’ll be responsible for:

• Handle inbound and outbound phone calls from large candidate and employee base (upwards of 20K), providing resolutions and resolving concerns.

• Monitor and respond to incoming email/chat communications.

• Creating and sending mass email and call campaign communications

• Work within multiple systems simultaneously (Fusions, PEACS, and Red Carpet) to respond in real-time callers.

• Perform fulfilment tasks such as assigning candidates to requisitions, sending offer letters, coordinating interviews, and other assigned duties.

To be successful in this role, you will ideally have: 

• Minimum college or technical training preferred, or equivalent combination of education and experience.

• Ability to multi-task in a fast-paced environment; strong organizational and communication skills

• Customer service skills and call center experience

• Proficient in HRIS Systems and strong technical skills required.

• Tech savvy; minimum typing speed of 50+ WPM with strong MS Excel skills.

Working Conditions:

• Hybrid Setup

• Equipment will be provided for this assignment (Laptop and Headset). 

• Core work hours: 8:00-5:00 local US Time Monday through Friday
  season, must have the ability to work a flexible schedule as business needs require. This may 
  include extended weekday hours and occasional weekend hours. 

• Office environment – ability to sit for long periods of time is necessary.

Employee Benefits:

We provide a competitive and compliant benefits package that includes:

Core Benefits:

• Health Maintenance Organization (HMO) coverage

• Government-mandated benefits: SSS, PhilHealth, and Pag-IBIG

• 13th Month Pay (Subject to PD 851) - will be computed on a prorated basis

Monthly De Minimis Benefits:

• Rice subsidy – Php 2,000.00

• Uniform and clothing allowance – Php 500.00

• Laundry allowance – Php 300.00

• Medical allowance – Php 250.00

Flexible working: We are committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online. 

Applications will be accepted through December 1, 2026. This window may be extended depending on the business needs.