Facilitator Support Specialist

Job Description

ProSidian Seeks a Facilitator Support Specialist in CONUS/OCONUS - Joint Base San Antonio (JBSA-Sam Houston) to support an engagement for United States Federal Govt. that is concerned with the United States' policies regarding the U.S. Army Medical Command (MEDCOM) and Clinical Practice Guidelines (CPG’s).

The ProSidian Engagement Team Members work to facilitate the development of VA/DoD Clinical Practice Guideline Toolkits for the support and implementation of the VA/DOD Clinical Practice Guidelines (CPGs) recommendations for care and service on the management of various selected health conditions used within the Department of Veteran Affairs (VA) and Department of Defense (DOD). Approximately five VA/DOD CPGs are developed and published each year. Each VA/DOD CPG requires one Toolkit which contains approximately five tools which results in approximately 25 tools produced per each contractual year.  This contract request is to provide a subject matter expert for the facilitation and support required to reach working group consensus in determining the appropriate data for use in the development of approximately 25 tools per year in the associated five toolkit conferences per year. 

Facilitator Support Specialist  Candidates shall work to support requirements for Program Support and primary role is engage in Pre- and Post-Conference Telephonic Consultation. Between the VA/DOD Clinical Practice Guidelines (CPG’S) and the Toolkit development conference, the contractor historically provided 20 – 40 telephonic conferences to refine requirements for each individual toolkit. Each conference usually lasts between 1 – 2 hours. Telephonic conferences are also held following the Toolkit Development Conference. Historically, 6 - 12 teleconferences are held and usually lasts 1 - 2 hours each. Total telephonic consultation for the five toolkit conferences per year is approximately 130 – 260 telephonic conferences requiring up to 520 man hours.  For each toolkit requirement, telephonic consultation shall be considered complete once the after action report, print-ready/production-ready provider/patient tools, and web based requirements are accepted by the COR.

Pre- and Post-Conference Email Communication. Concurrent with the telephonic consultations, and between the CPG and Toolkit development conference, the subject matter experts communicate via email. The volume of email communication historically has been 50 – 100 emails pre- and post- conference for each toolkit. Total email communication for the five toolkit conferences per year is approximately 250 – 500 emails.  Contractor provides a meeting summary via email for each teleconference to COR and Chief, Evidence Based Practice within 5 business days of conclusion of telephonic conference. Contractor keeps an action/suspense log for each toolkit and maintains the action/suspense log until completion of the toolkit (action log submitted to COR and Chief, Evidence Based Practice with each meeting summary).

Total email communication for the five toolkit conferences per year is approximately 250 – 500 emails. Contractor provides a meeting summary via email for each teleconference to COR and Chief, Evidence Based Practice within 5 business days of conclusion of telephonic conference. Contractor keeps an action/suspense log for each toolkit and maintains the action/suspense log until completion of the toolkit (action log submitted to COR and Chief, Evidence Based Practice with each meeting summary).

Individual must be able to perform the following:

• Edit, and finalize literature for brochures, regulatory documents and related clinical documents, such as presentations, and manuscripts 
•  Works closely with the Medical Writer to ensure that medical documents accurately reflect the correct procedures based on Physician feedback and guidance
•  Participates in scheduled document-related meetings and discussions
•  Collaborates with Medical Writer, and manages the document creation process to ensure inclusion
•  Works closely with the VA/DOD Physician Team to reach consensus on timelines for deliverables
•  Completes documents according to agreed-upon timelines and follows up with the physician team as needed to meet internal and external timeline commitments
•  Ensures that appropriate documented quality control (QC) checks are performed on medical writing deliverables, responds to findings, and recommends quality process improvements
• The requirements listed below are representative of the experience, knowledge, skill, and/or ability required.  

Qualifications

The Facilitator Support Specialist  shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position.  Must have a thorough knowledge of Medical Terminology with demonstrated ability to interpret and apply these terminology to document writing

• Ability to work independently with minimal supervision, multi-task, and work effectively under pressure; adapt to change as needed; possess excellent project management skills; attentive to details
• Ability to communicate with teams to set realistic timeline expectations; demonstrated ability to deliver within agreed internal and regulatory timelines; monitor and communicate progress against milestones; escalate complex issues appropriately.
• Excellent interpersonal, active listening, and influencing skills; establishes and maintains professional and productive working relationships with team members
• Ability to utilize a balanced approach to problems, using flexibility and persistence as appropriate
• Read, write and speak fluent English; excellent verbal and written communication skills
• Bachelor degree or equivalent in medical-related field or life science. Post-graduate degree preferred.
• 5 years of relevant medical writing experience
• Broad experience managing the medical writing responsibilities associated with multiple studies at various stages
• Experience in interacting with cross functional study team members Knowledge.
• Experience with VISIO, MS Word, and PowerPoint.

TRAVEL:  Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations.  LOCATION:  Work shall be conducted at the CONUS/OCONUS - Joint Base San Antonio (JBSA-Sam Houston)

U.S.  Citizenship Required

Excellent oral and written communication skills

Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)

All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG’s designated Security Office.

Additional Information

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools –  understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

• Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs  help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants foremployment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL"  - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.

ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

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