Full-Time

Technical Escalations Engineer 2

Apm, New York

Updated on 6/3/2024

Datadog

Datadog

5,001-10,000 employees

Provides comprehensive cloud monitoring and analysis

Data & Analytics

Mid

New York, NY, USA

Required Skills
Linux/Unix
Requirements
  • Resourceful, self-motivated, detail-attentive
  • A critical thinker with a client-centric approach
  • Basic knowledge of Linux
  • Experience as a customer-facing Support or Solutions Engineer
  • Experience in multi-channel technical support at a SaaS company (2+ years)
  • Experience in software development
  • Ability to pick up new skills quickly and come up with creative solutions
Responsibilities
  • Develop technical knowledge around Datadog's Application Performance Monitoring services
  • Investigate customer escalations, lead technical calls with clients, and handle high priority issues about customer's APM setups
  • Build out documentation and knowledge base articles for a variety of technologies in your product area
  • Run office hours and lead learning sessions for the Solutions team
  • Prepare the worldwide Solutions team for new products and features
  • Partner with Engineering and Product to identify areas of improvement to better serve customers
  • Work from a Datadog office 3 - 5 days per week

Datadog provides a cloud-based monitoring platform that integrates seamlessly with cloud environments, supporting DevOps teams by enabling real-time data analysis and comprehensive observability. Its extensive suite of services includes infrastructure monitoring, log management, application performance monitoring (APM), and more, making it an essential tool for managing modern cloud applications. This company is pivotal in aiding organizations to optimize their operational health and efficiency, setting a standard in the industry for thorough and accessible cloud application insight.

Company Stage

IPO

Total Funding

$147.9M

Headquarters

New York, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

16%

1 year growth

24%

2 year growth

64%