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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Patient Access Associate Specialist

Clinical Support & Patient AdministrationPosted on Nov 4
Part-timeRichmond, VA, USA

About the Job

Requirements

  • A high school diploma or GED is required.
  • CRCR (Certified Revenue Cycle Representative) certification is required within nine months of hire; the company pays for it.
  • Applicants must reside in and be authorized to work within the United States.
  • Applicants must be able to work onsite at Bon Secours - Richmond Community Hospital in Richmond, Virginia.
  • Applicants must demonstrate inquisitiveness and openness to innovation, including using artificial intelligence to explore improved processes and reduce friction in patient and client experiences.

Responsibilities

  • Assign accurate medical record numbers, complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service measured by Press Ganey.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • Follow policies and provide compassionate customer service during interactions.
  • Meet assigned point-of-service goals.
  • Pre-register patient accounts before visits, including calling patients to obtain demographic, insurance, and other information about financial liabilities; collect point-of-service payments and past-due balances, and explain payment-plan options.
  • Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and the witness's name; and explain and distribute patient education and other applicable forms, including Medicare and Tricare notices, observation and MOON forms, consent forms, and forms introduced for future services.
  • Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes and improve clean-claim rates.
  • Screen medical necessity using Advance Beneficiary Notice software, inform Medicare patients of potential nonpayment for tests, and distribute ABNs as appropriate; distribute and document other designated forms and pamphlets.
  • Use quality auditing and reporting systems to ensure accounts are corrected, including accounts associated with other employees, departments, and facilities; audit accounts, verify forms are accurate and timely, meet audit standards, and provide statistical data to Patient Access leadership.

Desired Qualifications

  • One or more years of customer service experience.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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