Customer Success Manager
About the job
- Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup, including bank and credit card connections and historical bookkeeping needs.
- Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically.
- Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs.
- Collaborate with other Layer teams to improve workflows and surface product feedback based on recurring customer needs.
- Provide thoughtful, proactive, and detail-oriented support to partner and customer expectations.
- Having 2 or more years of experience in a customer-facing role such as support or onboarding, or in bookkeeping, is desirable.
- Familiarity with small business bookkeeping fundamentals and basic financial concepts is desirable.
- Strong live communication and active listening skills are desirable.
- Excellent written communication skills are desirable.
- Strong attention to detail and the ability to manage multiple tasks simultaneously are desirable.
- An ownership and growth mindset is desirable.
About the company
Layer Financial Technologies provides an embedded accounting platform for the SMB software stack. Its core offering is an API plus pre-built UI components that software platforms can integrate to deliver automated bookkeeping and tax-ready financial reporting within their own products. The system transfers financial data from partner platforms to Layerfi’s accounting engine, where AI-powered bookkeeping categorizes and records transactions and produces monthly reconciled reports. Layerfi differentiates itself by offering white-labeled, embeddable accounting for SMB-focused platforms, with a goal of reducing bookkeeping costs and speeding up month-end closes for its customers.
Company Size
11-50
Company Stage
Seed
Total Funding
$8.9M
Headquarters
San Francisco, California
Founded
2020
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Simplify's Take
What believers are saying
- July 2025 seed funding from Emergence Capital and BTV financed growth to nearly $9M.
- Layer said Moxie, Nav, Dripos, Duet, and Carry onboarded over 30,000 SMBs.
- Open 2026 hiring and June 2026 customer-page updates signal expanding vertical SaaS adoption.
What critics are saying
- Intuit's QuickBooks Online serves over seven million businesses and keeps adding AI.
- Layer depends on platform partners like Moxie, Nav, and Dripos for distribution.
- If embedded accounting commoditizes, partner platforms can internalize bookkeeping and bypass Layer by 2027.
What makes Layer Financial Technologies unique
- Layer embeds accounting inside SMB software, not as a standalone QuickBooks replacement.
- Justin Meretab and Daniel O'Neel combine Square and Wealthfront product-engineering experience.
- January 2026 Unit integration pipes embedded-finance data into accounting in real time.
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Growth & Insights and Company News
6 month growth
↑ 38%1 year growth
↑ 0%2 year growth
↑ 0%We’re thrilled to share that Layer has raised a $6.6M seed round led by Emergence Capital, with participation from our existing investors Better Tomorrow Ventures (BTV).
Layer, an embedded accounting platform for SMB software, raised $6.6M in seed funding led by Emergence Capital, with Better Tomorrow Ventures participating. The funding will help Layer integrate accounting into SMB software platforms, simplifying finances and reducing bookkeeping costs by half. Layer's AI-powered service offers real-time financial insights and has quadrupled its customer base, now supporting over 30,000 SMBs. The company plans to expand into more SMB verticals and enhance its platform.
Embedded accounting startup Layer has secured $2.3M in funding to replace Quickbooks by offering accounting and bookkeeping features embedded in platforms like Square and Toast. Founded in 2023 by Justin Meretab and Daniel O’Neel, Layer provides APIs to integrate financial data from SMBs, aiming to streamline their financial management. Despite skepticism from some investors, Layer believes the shift in SMB operations supports their goal.