Nursing Manager

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position summary:

Reporting to the Executive Director, as a member of the Executive Team, the Nursing Manager is responsible for organization, development, and management of the nursing department, including cost management, personnel, materials, productivity, and quality of work; works closely with the Clinical Nurse Leader in planning for resident care within the organization according to strategic objectives and priorities; provides leadership for all new admissions, complex cases; plans, coordinates, and leads family meetings; accountable for nursing related discipline/grievances, in collaboration with Employee Relations.   The Nursing Manager promotes the philosophy, mission, objectives, and policies of The Salvation Army Agape Hospice  hires, orientates, and supervises/coaches direct reports; prepares and delivers nursing team performance reviews. 

Investigates complaints; receives and makes recommendations on all incidents, errors, and near misses for learning opportunities pertaining to the nursing section; ensures standard operating procedures for nursing are communicated frequently and met; reviews the nursing budget and alerts the Executive Director of any unusual variances; maintains medical supplies and equipment; prepares and maintains statistics for AHS reporting; maintains weekly nursing section communication processes of the whiteboard; ensures Infection Prevention and Control protocols are consistently undertaken by all individuals entering resident rooms.

In accordance with Alberta Occupational Health & Safety standards and regulations, health and safety is to be held as one of the highest core values at Agapé Hospice.  Safety is a shared responsibility of everyone in the organization as it is a key indicator of organizational excellence.

In accordance with Alberta Occupational Health & Safety standards and regulations, health and safety is to be held as one of the highest core values at Agapé Hospice.  Safety is a shared responsibility of everyone in the organization as it is a key indicator of organizational excellence.

Key Accountabilities:

As identified in the AHS Service Provider’s Contract Staffing Obligations #10.01 (b) (v) The Nursing Lead is responsible for, but not limited to, the following:

• The direction of nursing services;

• Supervising Personnel

• Conducting and/or ensuring that formal interviews, tours, and meetings with potential Residential Hospice Clients occur prior to placement when needed

• Collaborating ensuring communication with the Manager of Hospice Operations/Hospice Access regarding; (a) Admissions that may require special considerations  (b)Transfers of Residential Hospice Clients to the emergency department of admissions to acute care (c) Residential Hospice Client requests to move out of the facility (d) Use of emergency medical services (911)

Leadership

• Works collaboratively with the Clinical Nurse Leader (CNL)to provide leadership and management of the provision of care for the residents/families.

• In the absence of the CNL, Schedules, assigns workloads, and overall management of Charge Nurses, Registered Nurses, Graduate Nurses, Resident Attendants, Unit Clerks, Volunteers, practicum students and other related nursing section positions.

• Assesses nursing requirements to ensure that care needs are met.

• Problem solves with the Unit Clerk to ensure that scheduling needs are met (In the absence of the CNL).

• Ensures that regular breaks are offered and provides coverage where necessary.

• Collaborates with the CNL to ensure that nursing assignments are completed for all shifts; delegates the workload within the section in accordance with acuity levels.

• Is the first point of contact with questions and/or concerns during working hours; works to resolve any immediate differences that occur.

• Ensures communication (verbal and/or written) is provided to all members of the nursing section in a timely basis, so that direct reports successfully complete their tasks.

• Assesses nursing practices and techniques and recommends changes, development and/or education needs.

• Delegates and follows up on tasks for the Charge Nurse where appropriate.

• Temporarily assists on the floor when tempo is high.

Clinical Care

• Establishes and maintains standards of care, adherence to policies and procedures to promote consistency and high-quality care;

• Ensures that nursing audits and accreditation requirements are completed within established timelines.

• Provides leadership with complex or demanding resident and family situations.

• Ensures weekend and holiday pharmacy requests are sufficient.

• Ensures division of tasks for nursing section is balanced - fulfilling the special requests from the residents.

• Attends Calgary Zone meetings and inter-professional rounds as required within the role.

Administrative

• Prepares annual budgets, planning for all nursing section manpower needs, including recruitment/retention and scheduling strategies.

• Monitors section performance against goals to ensure that progress is being made and that corrective action is taken in accordance with the collective agreement and related legislation.

• Prepares and provides performance appraisals identifying employee strengths and limitations; provides guidance and suggestions to improve performance by encouraging professional development and further education.

• Ensures that statistics (i.e. bed count, bed occupancy, PPS, POS information is completed and submitted in accordance with The Salvation Army and Alberta Health Services requirements.

• Acts as the lead for nursing department (employee & client) complaints and investigations.

• Conducts investigations and provides recommendations, except where named in the complaint.

• Ensures that appropriate documentation is completed and approved for employees relating to WCB/Disability claims, Incident Reports, paid and unpaid leaves, and overtime requests.

• Monitors costs and approved budget for direct nursing, supplies, and day-today expenditures; reports unfavorable variances.

• Works collaboratively with the CNL to endure medical supply orders are appropriate, stocking and organization of medical and pandemic supplies within budgetary requirements.  Ensures the most cost-effective requirements are utilized.

• Immediately responds to any safety concerns that arise.

• Notifies the Executive Director or designate immediately if a critical incident occurs.

• Ensures that Incident Reports and WCB forms are given to employees when occupational health and safety incidents occur,

• Ensures that Incident Reports are initiated for any resident related incidents,

• In collaboration with the CNL and Unit Clerk, ensures that non-urgent facility needs are communicated to Maintenance at the beginning of the shift (i.e. elevator not working).

• Plans and leads nursing section meetings.

• Performs others related duties as assigned.

Professional

• Promotes the professional reputation of Agape Hospice by presenting at palliative/hospice conference wherever possible.

Education and Experience Qualifications:

• Professional Affiliation: Current active registration with the College and Association of Registered Nurses of Alberta (CRNA) or Professional Association relating to degree.

•  Education: Graduation from an accredited school of nursing program; baccalaureate degree in nursing with an emphasis in palliative care an asset; current CPR Certification; CHPCN Certification required or currently in the CHPCN Certificate program with graduation within two years, or an equivalent combination of education and experience.

• Experience: Previous experience in a hospice/palliative care setting essential; minimum of three years’ experience within charge duties and responsibilities; 2-3 years’ experience in a supervisory position within a health care setting, preferably hospice/palliative care.

• Personal: Effective interpersonal and communication (written and verbal) skills at all levels of the organization; ability to plan, assign, and direct the work of others; ability to work well as a team leader and a member of the nursing section; excellent teamwork and team building skills; ability to review clinical work according to professional standards and practice guidelines; strong client service and troubleshooting skills; well organized; acts as a role model and sets the tone for a positive work environment. Shares information effectively using excellent verbal and written communication skills; communicates effectively with all members of the interdisciplinary team.

• Physical: Intermittent exposure to health hazards in treating residents; knowledge of good body mechanics; position requires lifting, transferring, carrying, and bending to move residents;

Compensation:

The target hiring range for this position is $0.00 to $0.00 with a maximum of $0.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.