ServiceNow Human Resources Service Delivery Consultant

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

As a ServiceNow HRSD Consultant you will be responsible for implementing, configuring, and supporting the ServiceNow HRSD module for our clients. This role requires a deep understanding of ServiceNow's HRSD capabilities, as well as strong technical and consulting skills.

YOUR TASKS

• Analyze client requirements and design solutions using ServiceNow HRSD to meet their HR service delivery needs.
• Configure and customize the ServiceNow HRSD module, including workflows, forms, reports, and integrations with other HR systems.
• Develop and implement best practices for HR service delivery processes, such as employee onboarding, offboarding, and case management.
• Provide training and knowledge transfer to client teams on the ServiceNow HRSD module and related processes.
• Collaborate with cross-functional teams, including HR, IT, and business stakeholders, to ensure successful implementation and adoption.
• Troubleshoot and resolve issues related to the ServiceNow HRSD module, and provide ongoing support and maintenance.
• Stay up-to-date with the latest ServiceNow HRSD features and updates, and contribute to continuous improvement initiatives.

YOUR PROFILE

• Around 8 years of total work experience, including minimum 3 years of experience working with ServiceNow HRSD. 
• Strong understanding of HR processes, such as employee lifecycle management, case management, and knowledge management.
• Experience in project management, requirements gathering, and solution design.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Certified ServiceNow System Administrator or equivalent certification is preferred.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 

Apply now!