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Adventist Health

Faith-based nonprofit integrated health system

Lead Patient Access Representative

Clinical Support & Patient AdministrationPosted on Nov 13
Full-timeThe Dalles, OR, USA

About the Job

Requirements

  • High school education/GED or equivalent is preferred.
  • An associate’s/technical degree or an equivalent combination of education and related experience is preferred.
  • Five years of relevant experience is preferred.
  • Maintain confidentiality of medical staff, patient, employee, and other appropriate information, with attention to HIPAA compliance.

Responsibilities

  • Coordinate day-to-day patient and outpatient access activities, including pre-registration, registration, admissions, payment collection, and related functions.
  • Assume responsibility for communication systems within departments.
  • Provide guidance to staff within established work-area latitude and policies.
  • Resolve considerably difficult assignments using judgment and make recommendations where appropriate.
  • Interpret policies and procedures to guide use of sensitive and confidential information.
  • Provide feedback to peers on account errors or omissions so deficiencies can be corrected while the patient is present.
  • Review AETS reports and correct errors.
  • Work with the Quality/Education group as needed to track accuracy trends and training needs.
  • Interact positively with departments to resolve issues and maintain effective intra-departmental and inter-departmental working relationships.
  • Follow organizational and department-defined policies and procedures.
  • Perform other job-related duties as assigned.

About the Company

Adventist Health

Faith-based nonprofit integrated health system

Adventist Health is a faith-based nonprofit health system with more than 400 sites of care, including 26 acute care hospitals, primarily on the West Coast and in Hawaii. It provides a full range of health services—from primary and specialty care to hospital-based treatments and wellness programs—delivered across an integrated network of clinics, hospitals, and care facilities. Revenue comes from patient services, insurance reimbursements, and government programs, and earnings are reinvested back into communities to improve health outcomes and expand access to care. The organization differentiates itself through its nonprofit, faith-based model and by reinvesting earnings into community health, along with its broad, integrated network that covers preventive, primary, specialty, and acute care. Its goal is to improve health outcomes for the communities it serves and to expand access to high-quality care.

Company size
10,001+
Company stage
Grant
Total funding
$210K
Headquarters
Roseville, CA
Founded
Not listed

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