Medical Receptionist Floater

Job Description:

ENT and Allergy Associates (ENTA) and Hümi, one of the nation’s largest ENT, Allergy, and Audiology medical practices, is seeking a Full-Time Medical Receptionist Floater for our Pennsylvania office locations. Offices included are Philadelphia, Richboro, and Willow Grove.

Hourly: $18.48/hr

*This position qualifies for floater benefits, more details below*

The Patient Representative Floater is the “go to” person, for all issues, questions, and concerns’ relating to front office operations The objective of this position is to assist the Practice Site Administrator.

Essential responsibilities Include but are not limited to the following:

• Travel to designated locations, which are assigned by the regional managers on a weekly basis.
• This position is a direct report to the regional managers however when on site in locations the floater will report to the PSA.
• Cover for patient representative, switchboard and surgical coordinator PTO, FMLA and open positions.
• Assist the Practice site Administrator with all tasks
• Assists the operations department with Special projects and training new staff
• Will be on site with the operations department for merger and acquisition training and Go-live
• Prepare the office in the morning by turning on all office equipment; take phones off service, and collects messages from Answering Service.
• Answer incoming phone calls, books appointments for physicians’, Allergy and Audiology, and takes messages when necessary.
• Schedules appointments for Physicians, Audiology & Allergy.
• Generates all schedules for the following day and updates schedules throughout the day,  keeps accurate records of weekly logs (no-shows, Double Books)
• Greets all incoming patients, ensure all new patients complete necessary paperwork. All information should be double-checked for DOB, SS#, pt. address, and insurance info.  The information must be keyed in accurately and in a timely manner.  (If information cannot be keyed in at the time the patient is in the office, spot-check to see if all information is completed (enter information, no later than the end of the day.)
• Scans all patient paperwork into EHR system
• Verifies insurance coverage at each visit, patient change of address, phone number, if anything has changed since the last time they were here, make sure all records are updated
• Ensure that all HMO patients have a valid referral before being seen.
• Create and update patient’s EHR charts.
• Collect and distribute all incoming faxes, mail, and deliveries.
• Make certain the waiting room is neat.
• Ensures phones are on Service, informs service who is on call and locks all doors.

Personal Attributes:

• Must be able to work independently
• Must be willing to travel
• Able to deal with varied types of people
• Willing to help the Department in crunch situations
• Able to handle multiple responsibilities and prioritize them well
• Flexible work hours

Schedule:

Schedule can vary based on the office/physician that you will be covering for the day.

*Please note that this position covers our clinical offices in Philadelphia, Richboro, and Willow Grove

Benefits:

We offer a competitive compensation package, including:

• Medical, Dental, and Vision insurance
• Company‑paid long‑term disability
• Flexible Spending Account (FSA)
• Company‑paid life insurance and voluntary life insurance
• 401(k)
• Pet insurance

About ENT and Allergy Associates (ENTA)

ENT and Allergy Associates (ENTA) is the largest ENT, Allergy, and Audiology practice in the country, with over 475 clinicians practicing across 70+ clinical locations in New York, New Jersey, Pennsylvania, and Texas.

Each ENTA clinical office is comprised of world-class physicians who are specialists and sub-specialists in their respective fields, delivering the highest level of expertise and care to patients of all ages.

Our comprehensive services include:

• Adult and Pediatric ENT and Allergy
• Voice and Swallowing
• Advanced Sinus and Skull Base Surgery
• Facial Plastics and Reconstructive Surgery
• Treatment of Inner Ear Disorders and Dizziness
• Asthma-related services
• Diagnostic Audiology and Hearing Aid Dispensing
• Sleep and CT Services

ENTA is affiliated with some of the most prestigious medical institutions in the world. Each year, ENTA physicians are recognized as “Top Doctors” by Castle Connolly, reflecting our strong commitment to exceptional patient care and clinical excellence.

HÜMI:

Backed by over 25 years of experience, Hümi (formerly Quality Medical Management Services USA, LLC, or QMMS USA) specializes in healthcare management and consultancy across practice operations and management, technology, revenue cycle, compliance, HR management, and business applications. With a seasoned team and a commitment to excellence, Hümi delivers cutting-edge healthcare business management solutions. By implementing best practices at every step, Hümi ensures measurable success for its clients. At its core, Hümi represents the human side of healthcare, where operational excellence meets a people-first philosophy.

ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.