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Mercier Consultancy Group

Polish Speaking Fitbit Customer Support Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent Polish, spoken and written.
  • A valid EU passport is mandatory.
  • An interest in the fitness and wellness industry and modern wearable technology.
  • Ability to relocate to Sofia for the position.

Responsibilities

  • Provide technical support to Polish-speaking Fitbit users regarding fitness tracking and wellness features.
  • Troubleshoot connectivity, software, and hardware issues for fitness and wellness wearables.
  • Educate customers on device tracking features to promote a healthy lifestyle.
  • Deliver personalized solutions to maintain customer satisfaction.
  • Collaborate with internal teams to stay updated on developments in the fitness technology ecosystem.
  • Document customer interactions and feedback to contribute to product improvements.

Desired Qualifications

  • Previous experience in customer service or technical support is highly preferred but not required.

About the Company

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