EXL

Analyzes business data and runs outsourced operations

Program Management Manager

Business OperationsPosted on Nov 3

Full-timeChennai, Tamil Nadu, IndiaNo salary listed

About the Job

Requirements

Experience in U.S. healthcare, Payment Integrity, or Payment Services is preferred.
At least 2 years of experience in program management, PMO, or an operations leadership role.
Experience managing the audit lifecycle, claims operations, or Payment Integrity functions.
Experience in client-facing roles and stakeholder management.
Experience in digital transformation or automation initiatives is preferred.
A bachelor's degree in healthcare, Life Sciences, or Business Administration is required.
An MBA from an IIT, IIM, or reputed business management school is required.
PMP, Lean Six Sigma, or Agile certification is required.
Strong written documentation and oral communication skills are required.
Ability to work 40 hours per week as a full-time employee, from 10:00 AM to 7:00 PM IST, with weekends off.
A high-speed broadband internet connection at home is required, and the telecommuter policy must be followed.
Knowledge of strategic thinking and program governance, healthcare operations, Payment Integrity (claims, coding, or audit), data analytics and reporting, stakeholder and client management, process improvement and automation, risk and compliance management, and leadership and team management is required.

Responsibilities

Establish and enforce PMO frameworks, governance models, and operational standards.
Manage the end-to-end lifecycle of programs and projects, including planning, execution, tracking, and closure.
Ensure adherence to project timelines, service-level agreement commitments, and delivery metrics.
Maintain program documentation, playbooks, standard operating procedures, and reporting dashboards.
Drive portfolio visibility and track program performance across stakeholders.
Oversee day-to-day operations of Payment Integrity and Payment Services workflows.
Drive operational efficiency, productivity, and quality improvements.
Ensure compliance with HIPAA, CMS, payer guidelines, and internal policies.
Monitor quality, productivity, cost savings, recovery, and turnaround-time key performance indicators.
Identify process gaps and lead continuous improvement initiatives.
Act as a key interface between clients, operations, and leadership teams.
Present performance dashboards, insights, and improvement plans to stakeholders.
Coordinate with Analytics, Compliance, Finance, IT, Training, and other cross-functional teams.
Manage escalations and ensure timely resolution.
Drive data-driven decision-making using dashboards and trend analysis.
Analyze operational and financial data to identify risks and improvement opportunities.
Prepare executive reports and business reviews.
Support leadership with strategic insights and recommendations.
Lead and mentor PMO and operations teams.
Drive accountability for key performance indicators, service-level agreements, and delivery milestones.
Support workforce planning, training, and performance management.

Desired Qualifications

Experience in U.S. healthcare, Payment Integrity, or Payment Services.
Experience in digital transformation or automation initiatives.

Experience:

Experience in US Healthcare / Payment Integrity / Payment Services preferred
2 – 4+ years of experience in program management / PMO / operations leadership role
Experience managing audit lifecycle, claims operations, or PI functions
Strong experience in client-facing roles and stakeholder management
Experience in digital transformation / automation initiatives (Preferred)

Qualification:

Bachelor’s degree in healthcare / Life Sciences / Business Administration
MBA from a IIT / IIM or reputed Business management school
Certifications: PMP / Lean Six Sigma / Agile

Communication Skill:

Strong written (documentation) and oral communication skills

Working Hours:

40 hours per week as Full-time employee
Shift time: 10:00 AM IST - 7:00 PM IST
Weekends Off

Telecommuter/Internet requirements, if applicable:

High Speed internet connection at home, must be broadband

Must understand and adhere with telecommuter policy.

Key Competencies

Strategic Thinking & Program Governance
Healthcare Operations Expertise
Payment Integrity Knowledge (Claims / Coding / Audit)
Data Analytics & Reporting
Stakeholder & Client Management
Process Improvement & Automation
Risk & Compliance Management
Leadership & Team Management

1.PMO Governance & Program Management

Establish and enforce PMO frameworks, governance models, and operational standards
Manage end-to-end lifecycle of programs/projects: planning, execution, tracking, and closure
Ensure adherence to project timelines, SLA commitments, and delivery metrics
Maintain program documentation, playbooks, SOPs, and reporting dashboards
Drive portfolio visibility and track program performance across stakeholders

2. Operations Management & Delivery Excellence

Oversee day-to-day operations of Payment Integrity / Payment Services workflows
Drive operational efficiency, productivity, and quality improvements
Ensure compliance with HIPAA, CMS, payer guidelines, and internal policies
Monitor KPIs such as quality, productivity, cost savings, recovery, and turnaround time
Identify process gaps and lead continuous improvement initiatives

3. Stakeholder & Client Management

Act as a key interface between clients, operations, and leadership teams
Present performance dashboards, insights, and improvement plans to stakeholders
Coordinate with cross-functional teams (Analytics, Compliance, Finance, IT, Training)
Manage escalations and ensure timely resolution

4. Analytics, Reporting & Decision Support

Drive data-driven decision-making using dashboards and trend analysis
Analyze operational and financial data to identify risks and improvement opportunities
Prepare executive reports and business reviews
Support leadership with strategic insights and recommendations

5. Team Leadership & Capability Building

Lead and mentor PMO / operations teams
Drive accountability for KPIs, SLAs, and delivery milestones
Support workforce planning, training, and performance management

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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