A preferred background in logistics, customer service, or sales.
Strong organizational skills, including the ability to prioritize and manage multiple tasks.
A professional and positive demeanor.
Excellent written and verbal communication skills.
Strong critical-thinking and problem-solving abilities.
Responsibilities
Address and resolve pickup and delivery issues, ensuring timely and effective solutions.
Provide customer service with empathy and professionalism in every interaction.
Use analytical skills to identify and resolve a variety of issues and develop solutions.
Manage multiple tasks and support requests throughout the day, prioritizing issues based on urgency and customer impact.
Communicate effectively with customers and team members, ensuring all parties are informed and aligned throughout the resolution process.
Maintain detailed records of customer interactions and resolutions so information is accessible for future reference.
Seek and respond to feedback from team members and supervisors to improve personal performance and contribute to team success.
Desired Qualifications
Preferred background in logistics, customer service, or sales.
About Ship Sticks
Global Sticks Express (d/b/a ShipSticks) is a leading logistics company specializing in innovative shipping solutions. Our mission is to provide efficient, reliable, and customer-focused services worldwide. We are committed to excellence, continuous improvement, and delivering exceptional customer satisfaction. We’re seeking a Resolution Support Specialist to join our team. An opportunity to be part of a fast-paced environment with strong career growth and internal promotion opportunities.
Responsibilities:
Issue Management: Address and resolve pickup and delivery issues, ensuring timely and effective solutions.
Customer Service Excellence: Provide outstanding customer service, demonstrating empathy and professionalism in every interaction.
Problem Solving: Utilize strong analytical skills to identify and resolve a variety of issues, thinking critically to develop innovative solutions.
Multitasking: Efficiently manage multiple tasks and support requests throughout the day, prioritizing issues based on urgency and customer impact.
Clear Communication: Communicate effectively with customers and team members, ensuring that all parties are informed and aligned throughout the resolution process.
Organization: Maintain detailed records of customer interactions and resolutions, ensuring information is easily accessible for future reference.
Feedback Receptiveness: Actively seek and respond to feedback from team members and supervisors to enhance personal performance and contribute to team success.
Qualifications:
Preferred background in logistics, customer service, or sales
Strong organizational skills with the ability to prioritize and manage multiple tasks
Professional and positive demeanor
Excellent written and verbal communication skills
Strong critical thinking and problem-solving abilities