Operations Analyst - Private Bank and Wealth Management

Job Description

Purpose of the role

To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution. 

Accountabilities

• Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.
• Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.
• Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.
• Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.
• Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
• Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Operations Analyst - Private Bank and Wealth Management where you will be responsible for the accurate and timely execution, settlement, and operational processing of transactions for Wealth, PMS, and Advisory clients. You will support a broad range of investment products, maintain accurate security and pricing data, manage reconciliations and payments, and work closely with internal and external stakeholders to deliver high-quality client servicing.

To be successful in this role, you should:

• Manage the execution and settlement of transactions across Equities, Derivatives, Mutual Funds, Bonds, MLDs, IPOs, PMS, and other managed products.
• Maintain security masters and ensure accurate daily pricing across investment products.
• Process investment payments, asset transfers, and recording of income receipts accurately and within agreed timelines.
• Investigate and resolve daily reconciliation breaks, ensuring the accuracy and completeness of transaction and position data.
• Complete required checks and provide timely sign-off to the Client Reporting team for monthly client statements.
• Ensure timely completion of Beginning of Day (BOD) and End of Day (EOD) processes.
• Support the processing and validation of Advisory Fees, PMS Management Fees, and other applicable charges.
• Deliver against agreed service levels and turnaround times (TAT), with a focus on operational accuracy and efficiency.
• Coordinate effectively with internal stakeholders, including Bankers, Compliance, and Technology teams.
• Work with external stakeholders, including Fund Houses, Banks, Custodians, and Product Issuers, to resolve operational matters.
• Identify issues promptly and ensure timely escalation to senior management where required.

Essential Skills/Basic Qualifications:

• Graduate or postgraduate qualification in Commerce.
• Relevant experience in wealth management, investment operations, securities operations, or a related function.
• Knowledge of the wealth management product spectrum and hands-on knowledge of the BSE MF platform.
• Good understanding and practical experience of capital market and investment products, including Mutual Funds, Bonds, Equities, and PMS.
• Working understanding of SEBI regulations applicable to Mutual Funds, Investment Advisory, and PMS services.
• Strong reconciliation, transaction-processing, and operational control skills.
• Good communication and interpersonal skills.
• Advanced Microsoft Excel skills.

Desirable Skills/Preferred Qualifications:

• Experience managing end-to-end transaction execution and settlement activities within Wealth Management or Investment Operations.
• Experience working with multiple internal and external stakeholders across banking, custody, compliance, technology, and product providers.
• Understanding of client reporting, security master maintenance, pricing, fee processing, and operational risk controls.
• Ability to identify opportunities to improve operational efficiency and strengthen existing processes.

You may be assessed on the key critical skills relevant for success in role, such as:

• Wealth and investment operations
• Transaction execution and settlement
• Reconciliation and operational controls
• Knowledge of Mutual Funds, Equities, Bonds, PMS, and other investment products
• BSE MF platform knowledge
• Understanding of relevant SEBI regulations
• Risk and control awareness
• Stakeholder management
• Problem solving and timely escalation
• Advanced Excel, data accuracy, and analytical skills
• Communication and interpersonal effectiveness

Job location is Mumbai.