Guest Services Representative

Overview

Customer relations skills is a must, ability to maintain cash bank, telephone use, should be organized able to remember details, use computer and general office equipment. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). 

Responsibilities

• Check in and out of hotel guests.
• Answering guest inquiries and giving proper directions.
• Maintaining guest mail, messages and packages.
• Cleaning and stocking work areas/transporting necessary supplies.
• Assist in developing and distributing housekeeping reports, special room assignments, coupon issuance.
• Processing room charges/posting room charges.
• Balancing clerk/cashier postings, cash and credit transactions.
• Use computer and other general office equipment.
• Interact with all other hotel departments.
• Assisting guests using safe deposit boxes.
• Filing registration cards, back-up and all related hotel reports and paper documents.
• Issuing keys.
• Perform other duties and responsibilities as requested.
• Ability to meet or exceed department customer service standards.
• Demonstrate good sales techniques when dealing with possible sales situations.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows applications required; LMS experience preferred.
• Minimum age requirement is 18.
• High School Diploma or GED
• 2 years experience.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

Tipped Position

This position earns tips