U

University of Nevada, Las Vegas

Public university in Las Vegas, NV

AV/IT Systems Specialist

IT OperationsConfirmed live in the last 24 hours
Full-timeLas Vegas, NV, USA$80.1k - $87.4kIn-person

About the Job

Requirements

  • A bachelor's degree from an accredited college or university recognized by the U.S. Department of Education and/or the Council on Higher Education Accreditation, or four additional years of relevant experience in lieu of a bachelor's degree, or an associate's degree plus two additional years of relevant experience.
  • Two to four years of professional experience in AV/IT systems, classroom technology, instructional technology, or a related field.
  • AVIXA Certified Technology Specialist (CTS) certification, obtained before the employment start date.
  • Proficient knowledge of AV/IT systems and designs, including AV control platforms such as Crestron and Extron, video distribution via IP protocols, lecture capture such as Panopto, and web-conferencing tools such as Zoom.
  • Strong knowledge of AV systems and AV line drawings.
  • Strong knowledge of construction techniques and interpretation of construction drawings.
  • Knowledge of network protocols and configurations to improve collaboration between AV, IT, and facilities teams.
  • Experience working with an enterprise help support ticketing system.
  • Ability to communicate directly with customers professionally, electronically and in person, and communicate with customers about project fulfillment.
  • Ability to multitask and adapt to a fast-paced environment with varying daily demands.
  • Ability to work with other teams to request or provide support, and identify opportunities for improvement and unresolved challenges.
  • Ability to maintain meticulous records of customer interactions, actions taken, and issue resolution.
  • Ability to perform job duties and responsibilities competently within established time frames and deadlines.
  • Strong organizational and time-management skills to balance design services, traffic communications, hardware troubleshooting, and new installations.
  • Ability to work independently on multiple assignments and collaboratively within a team.
  • Initiative and motivation to request, accept, and complete tasks as required.
  • Commitment to continually improving work performance.

Responsibilities

  • Ensure successful installation, maintenance, and operation of audio-visual solutions in classrooms, conference rooms, and other campus spaces.
  • Assess user needs; determine hardware and software specifications; design AV-enabled spaces; develop timelines and prototypes; work with vendors; purchase hardware and software systems; manage installations; assist with systems programming; and provide customer support.
  • Manage the integration of technology into new construction and remodels of university learning spaces and AV-enabled facilities.
  • Consult with stakeholders to determine facilities programming, then work with the Planning and Construction department, project architects, general and subcontractors, AV integrators, and Office of Information Technology stakeholders to ensure technology is integrated into facilities through project completion.
  • Stay current on classroom technology developments and work with faculty to ensure new facilities meet pedagogical needs.
  • Maintain a customer-focused approach by listening to customers, understanding their needs, helping them solve problems, taking ownership of inquiries and assignments, providing updates, and understanding basic university operations to better address customer needs.

Desired Qualifications

  • Five or more years of professional experience, preferably in higher education, including designing, installing, maintaining, and operating audio-visual solutions in classrooms, conference rooms, and technology-enabled learning spaces.
  • Experience managing AV projects associated with new construction and renovations.
  • Experience developing classroom technology standards and collaborating with architects, contractors, and AV integrators.
  • Experience with Jetbuilt.
  • Experience with Talem3.
  • Experience using drawing tools such as AutoCAD and/or Visio.

About the Company

University of Nevada, Las Vegas

Public university in Las Vegas, NV

University of Nevada, Las Vegas is a public research university in Las Vegas, Nevada. It offers undergraduate, graduate, and professional programs through its colleges and schools.

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