E

EXL

Analyzes business data and runs outsourced operations

Business Analyst

Full-TimeUpdated on 10/23/2026
No salary listed
Mid
Noida, Uttar Pradesh, India
In Person
Data & AnalyticsData Analysis, Business Intelligence

About the job

Requirements
  • At least 3 years of experience in business analytics, data analytics, or data science-related roles.
  • Strong proficiency in SQL for data extraction, manipulation, and analysis.
  • Hands-on experience with Python, including Pandas, NumPy, and data analysis libraries.
  • Experience with Snowflake for data analytics and warehousing.
  • Strong expertise in data analytics and visualization tools such as Tableau or Power BI.
  • Good understanding of statistical analysis techniques.
  • Experience gathering requirements, communicating with stakeholders, and problem-solving.
  • Team-handling experience, including mentoring and guiding junior resources.
  • Project management skills, including planning, execution, and stakeholder coordination.
  • Strong communication, leadership, and organizational skills.
Responsibilities
  • Collaborate with stakeholders to gather, analyze, and document business requirements and translate them into analytical solutions.
  • Perform advanced data analysis using SQL, Python, and Snowflake to uncover actionable insights.
  • Develop and maintain dashboards and reports using Tableau or similar tools.
  • Apply statistical analysis and exploratory data analysis to identify trends and patterns.
  • Conduct marketing and sales data analysis to evaluate campaign performance, customer behavior, revenue trends, and business growth opportunities.
  • Work with large datasets in Snowflake, ensuring efficient data processing and performance.
  • Build automated data processes and analytical workflows using Python.
  • Partner with cross-functional teams, including data engineering, marketing, and sales, to ensure data quality and business alignment.
  • Communicate insights through data storytelling, visualizations, and presentations.
  • Lead or support project execution, track deliverables, and ensure timely delivery.
  • Mentor junior team members and contribute to team development where needed.
Desired Qualifications
  • Exposure to machine learning models and predictive analytics.
  • Experience with marketing and sales analytics, including campaign analysis, funnel metrics, customer segmentation, and revenue insights.
  • Experience with Tableau.
  • Familiarity with A/B testing, forecasting, and advanced analytics techniques.
  • Exposure to cloud platforms such as AWS, Azure, or GCP.
  • Knowledge of data engineering concepts, including ETL/ELT pipelines.

About the company

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1999

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Simplify's Take

What believers are saying

  • Growth supports larger assignments: July 2026 results showed EXL's quarterly sales rose 15.6% year over year.
  • Staff get substantial training: EXL recorded 1.6 million employee learning hours in 2025.
  • Client accounts deepen over time: EXL's relationships typically expand from one service into multiple integrated business processes.

What critics are saying

  • Large accounts shape job stability: EXL's ten largest clients supplied 34% of revenue in 2025.
  • Team turnover is substantial: July 2026 results reported EXL employee attrition of 24.7%.
  • A division faces leadership transition: September 2026 brought a scheduled October departure for insurance and healthcare chief Vivek Jetley.

What makes EXL unique

  • Insurance clients are unusually large: EXL says nine of America's ten largest insurers use its services.
  • Industry data shapes its models: EXL fine-tunes its language models using over a decade of proprietary data.
  • Its AI toolkit extends beyond chatbots: EXL reports over 250 prebuilt agents and accelerators for enterprise workflows.

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Benefits

  • Health Insurance
  • Life Insurance
  • Income Protection Insurance
  • Private Healthcare
  • Pension
  • Professional Development Budget
  • Employee Stock Purchase Plan
  • Flexible Work Hours
  • Hybrid Work Options

Growth & Insights and Company News

6 month growth

-2%

1 year growth

3%

2 year growth

-3%
Yahoo Finance
Oct 26th, 2026
iMerit launches Scholars platform to manage 30,000 AI domain experts

iMerit, an EXL company, has launched iMerit Scholars, a platform to manage hundreds of thousands of global domain experts who fine-tune, evaluate and validate generative AI models. It is the first major launch since EXL acquired iMerit in July. The platform lets iMerit recruit, onboard, assign, pay, and retain experts at scale. It runs on iMerit's Ango Hub and uses Trolley for global payments and compliance. The Scholars programme already includes more than 30,000 vetted professionals from 118 countries, covering 106 languages and fields such as medicine, finance, and agriculture. The platform matches them to projects by specialisation. "We need people who are knowledgeable enough not just to teach models, but to prove them wrong and correct them," said Radha Basu, executive vice president and head of iMerit at EXL.

AI First Hub
Sep 21st, 2026
Reducing medical claims review time with AI on AWS: The EXL Medical IDP solution.

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Outsource Accelerator
Sep 11th, 2026
BPO-as-a-service to hit $422Bn by 2035: HFS.

BPO-as-a-service to hit $422Bn by 2035: HFS. Posted on September 12, 2026 BOSTON, UNITED STATES - A new research report from HFS Research projects that Services-as-Software, a model in which enterprises pay for completed work rather than staffed capacity, will generate a $422 billion market within the global business process outsourcing (BPO) sector by 2035, fundamentally repricing the way process work is contracted and delivered. According to the report by HFS Research, the shift toward outcome-based pricing will deflate the overall BPO market by approximately $60 billion relative to its conventional growth trajectory, as enterprises pay less for the same business outcomes under per-unit-of-work pricing. Outcome-based pricing reshapes BPO's commercial model. HFS Research projects the global BPO market will reach $725 billion by 2035 under the Services-as-Software (SaS) disruption scenario, compared to a conventional trajectory of $786 billion, with the $61 billion gap representing work repriced from FTE-based billing to outcome-based contracts. Three in four enterprise leaders expect to shift to SaS models, and more than 40% plan artificial intelligence (AI)-led customer experience within three years, according to the report. Legacy BPO delivery, which the report defines as FTE-based, process-management-oriented service contracts, faces approximately 75% disruption from SaS repricing, while digital BPO faces roughly 25% disruption as it already operates at higher automation levels. HFS Research said SaS models capture the process logic, the exception paths, and the decision rules that have previously lived in people, converting embedded operational knowledge into software platforms that price by the transaction, not the team. Software vendors and AI-native operators enter BPO's competitive field. Published outcome pricing in the SaS market ranges from $0.99 to $2.00 per resolved interaction, with Salesforce Agentforce priced at $2.00 per conversation and approximately $0.30 per three-action case, setting a commercial benchmark that incumbent BPO providers must match or reframe. Heritage BPO providers including Genpact, Firstsource, EXL, and WNS-Capgemini face competitive pressure not only from each other but from software vendors such as Salesforce, ServiceNow, and SAP Joule, alongside AI-native operators recording more than 500,000 daily interactions across 10 or more enterprise clients. HFS Research said the 2026 HFS SaS Awards drew 260 submissions from 126 organizations, with live deployments tracked against pre-deployment baselines, signaling that outcome-based BPO has moved from pilot to production at scale. For buyers and operators evaluating BPO models and pricing structures, the HFS Research data presents the SaS transition as a near-term commercial reality rather than a long-range forecast: established per-transaction pricing benchmarks, Fortune 50 adoption of AI-native operators, and the 2026 awards volume all indicate the market is already setting the terms of the next contracting cycle. BPO buyers renegotiating contracts in 2026 and 2027 should expect outcome-based pricing proposals alongside FTE alternatives, and the $61 billion deflation projection suggests that the same business outcomes will be available at materially lower cost as the SaS segment matures. FREE BPO MATCH Looking for the right outsourcing partner? Matched to your requirements - free, no obligation 5,200+ matches made Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication. Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.

Law.com
Sep 4th, 2026
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Yahoo Finance
Sep 3rd, 2026
EXL's insurance and healthcare president Vivek Jetley departs after 20 years to lead Hexaware

EXL announced that Vivek Jetley, president and head of Insurance, Healthcare and Life Sciences, will leave the company on 26 October 2026 to become chief executive officer of Hexaware Technologies Limited. Jetley has worked at EXL for nearly 20 years, playing a key role in building the company's analytics capability and leading its insurance and healthcare businesses. EXL chairman and chief executive officer Rohit Kapoor praised Jetley as "a great leader and trusted partner", expressing gratitude for his contributions to the company's evolution. Jetley will continue in his current role and assist with transitioning his responsibilities over the coming months. The New York-based data and AI company, which employs approximately 68,000 people across six continents, said it has a strong leadership team in place to continue executing its strategy.