System Administrator

About the role

Our System Administrator plays a key role in supporting the effective operation of Vantify's systems and services. Responsible for maintaining accurate client, property and user information, the role ensures business systems remain up to date and users receive the support they need to work effectively.
 
Acting as a central point of contact for system administration, user support and onboarding activities, our System Administrator works closely with clients, suppliers and internal stakeholders to resolve queries, maintain data integrity and support service delivery. Success in this role requires strong organisational skills, attention to detail, excellent communication and the ability to manage multiple priorities in a fast-paced environment.

What we're looking for

Qualifications

• GCSE Maths and English at Grade C/4 or above (or equivalent).
• Business Administration, IT, Customer Service or related Level 3 qualification (desirable).
• Microsoft Office certifications or equivalent IT qualifications (desirable).

 
Experience

• Working in a system administration, data administration or business support role.
• Managing and maintaining databases, system records and user information.
• Providing client, user or administrative support in a fast-paced environment.
• Working with CRM systems, property systems or business management platforms.
• Supporting onboarding, training or user adoption activities.
• Managing multiple priorities while maintaining high levels of accuracy and attention to detail.
• Troubleshooting system, user or data issues and identifying practical solutions.

 
Role Details 

• Location: St Ives office 
• Reporting to: Office Manager
• Notice Period: 1 month

What you’ll be getting up to

• Manage and maintain internal systems, including user accounts, client records, property information and system relationships. 
• Ensure client, supplier and property data is accurate, complete and regularly updated. 
• Respond to user and client queries within agreed service levels, providing effective support and issue resolution. 
• Act as a first point of contact for new users, providing onboarding support, guidance and system training. 
• Liaise with clients and suppliers to gather information and maintain accurate system records. 
• Investigate and resolve system and data-related issues, escalating where appropriate. 
• Support the mobilisation and onboarding of new clients, users and suppliers. 
• Produce client reports and support reporting requirements as required. 
• Monitor data quality and carry out regular validation and maintenance activities. 
• Provide administrative support across operational activities and contribute to the smooth running of the wider team.

Why join us?

We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
 
Our benefits
We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:

• Annual Leave: 25 days holiday in addition to usual bank holidays.
• Wellbeing – Health cash plan, company sick pay scheme, gym discounts, cycle to work scheme, mental health first aiders and an enhanced employee assistance programme
• Financial – Salary sacrifice pension scheme, exclusive shopping discounts, EV Salary Sacrifice scheme, access to affordable ways to buy white goods and tech
• Family – We enhance statutory family leave entitlements, run charity events throughout the year to support our charity partner Mind, provide group life insurance and offer a one‑off two‑week paid life‑event leave after five years of service.
• Community – Volunteer days, religious holiday swaps and proud Bronze Award status under the Armed Forces Covenant Employer Recognition Scheme, reflecting our commitment to supporting veterans, reservists, service leavers and military families.
• Social – We host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
• Development – We’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library

Salary

Minimum: 26227.5
Maximum: 26227.5
Currency: GBP
Pay period: Annual