Full-Time

Senior Operations Manager

Posted on 9/20/2024

Epic Games

Epic Games

10,001+ employees

Develops games and provides development tools

Consumer Software
Gaming

Compensation Overview

$135.7k - $199kAnnually

Senior

Washington, USA + 1 more

More locations: California, USA

Open to multiple locations including California and Washington.

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Tableau
JIRA
Asana
Confluence
Requirements
  • 7-10 years of program and/or product release management or production experience
  • Proven tolerance for ambiguity and willingness to pick up any tasks thrown your way to support the team effort
  • Strong preference for applicants with exposure to Gaming industry release process and merchandising a game store or marketplace.
  • Exceptional communication skills with experience in external partner engagement
  • Excellent organizational skills with strong attention to detail
  • Highly collaborative and understand the value of bringing perspectives together to accomplish tasks
  • Familiarity with the following tools: Microsoft Office, Google Suite, JIRA, Confluence, Asana, Tableau
  • Excels at leaving things better than they found them, constantly pushing for improvements in our process, tools, documentation, quality, and partner experience
  • Talent in driving success with minimal supervision
Responsibilities
  • Drive excellence in store and product quality on EGS by iteratively enhancing the process of validating products on all platforms pre- and post-launch. Identify and implement ideal tooling solutions to accomplish these goals. Guarantee adherence to EGS policies and standards, ensuring all products consistently deliver expected features and functionality
  • Harness insights from partner cases and forum interactions to elevate and cultivate best-in-industry partner support that caters to partners across diverse skill and experience levels
  • Manage and Refine workflows developed to operationalize a variety of Store programs and equip Partners with resources needed for their program participation success
  • Craft and implement a comprehensive global SPT support framework to broaden the reach of EGS, fostering new partnerships across diverse global regions. This model will prioritize in-language support, ensuring seamless communication and assistance tailored to specific regions
  • Build bridges - Collaborate with Store Operations & Release Management, Technical Account Managers, Marketing, and other teams to identify common themes for partner-impacting improvement; lead exercises that align on priority and solution ranking and drive them to successful outcomes
  • Communicate - Provide transparency on project statuses and risks to stakeholders to ensure proper alignment across multiple channels.

Epic Games develops and publishes popular video games, including titles like "Fortnite" and "Unreal Tournament," available on multiple platforms. The company also provides Epic Online Services, which offer tools for other developers to manage and scale their games, including online multiplayer features. Unlike many competitors, Epic Games shares its technology, such as the Unreal Engine, allowing other developers to create their own games. The goal of Epic Games is to enhance gaming experiences for players while supporting developers with valuable resources.

Company Stage

Late Stage VC

Total Funding

$8.4B

Headquarters

Cary, North Carolina

Founded

1991

Growth & Insights
Headcount

6 month growth

9%

1 year growth

27%

2 year growth

38%
Simplify Jobs

Simplify's Take

What believers are saying

  • Epic Games' collaboration with LEGO expands its reach into social role-playing games.
  • The company enhances privacy settings post-FTC settlement, boosting user trust and retention.
  • Cross-platform support, like ARMA Reforger on PS5, increases player engagement and user base.

What critics are saying

  • Epic Games faces reputational damage from FTC's $72 million refund settlement.
  • Legal disputes, such as with Google, could lead to financial and operational impacts.
  • Reliance on Fortnite's popularity poses risks if player interest declines.

What makes Epic Games unique

  • Epic Games offers Unreal Engine, a leading game development tool for developers.
  • The company creates popular games like Fortnite, known for engaging experiences across platforms.
  • Epic Games provides Epic Online Services, supporting developers with backend and multiplayer capabilities.

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Benefits

Health coverage - 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match and profit share

Robust mental well-being programs & free therapy and coaching for employees & dependents

Unlimited PTO & sick time

Paid sabbatical

INACTIVE