Eurofins

Global lab testing and analytics network

Customer Service Officer

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

O levels or equivalent educational background.
Service-oriented approach.
Good organizational skills.
Experience in client services.
Experience in specimen management and data entry.
Good computer skills and experience using a Laboratory Information System.

Responsibilities

Attend to customer enquiries professionally.
Ensure customer satisfaction by providing responsive and meticulous support.
Respond promptly to clients' technical and service-related queries and problems.
Investigate customer complaints and dissatisfaction, evaluate findings, and respond to supervisors, management, and customers promptly.
Process specimens received from the Courier team and customers meticulously.
Enter patient demographics and laboratory test orders completely and accurately into the Laboratory Information System.
Understand clinical and test terminology and test profiles and codes.
Communicate problems with specimens and request forms to the Laboratory Manager.
Follow procedures for sample centrifugation, storage, retrieval, and disposal.
Communicate with clients, co-workers, and management.
Rotate to other laboratory locations or shifts as necessary.
Perform other duties as assigned.
Discharge duties and responsibilities diligently.
Follow Personal Data Protection Act guidelines and specimen chain-of-custody requirements, and accurately sort, enter data for, prepare, and collate specimens containing patients' personal data.
Store and dispose of specimens according to company policy.

Job Description

Contributes to the professional growth and development of the Customer Service function.

Attends to customers’ enquiries in a professional manner.
Ensure customer satisfaction by extending responsive and meticulous support.
Provides immediate response to client’s technical/service related queries and problems.
Addresses and resolves customers’ complaints/dissactisfactions by initiating a thorough investigation of a complaint, evaluates findings, and responds to supervisor/management/customers soonest possible.
Meticulous processing of specimens received from the Courier team and customers
Enters patients demographic and orders laboratory tests completely and accurately into Laboratory Information System.
Understands clinical and tests terminologies and test profile/codes.
Communicates problems in specimens and request forms received to the Laboratory Manager.
Adheres to procedures in sample centrifugation, storage, retrieval and disposal.
Communicates with clients, co-workers, and management.
Possesses good time-management skills.
May be rotated to other lab locations or shifts as necessary.
Performs other duties as assigned.
Ensures the discharge of duties and responsibilities with diligence.
Observes PDPA (Personal Data Protection Act) guidelines and chain of custody of specimens. Ensure the accurate sorting, data entry, preparation, collation and sorting of specimens that contain patients personal data.
Ensure the proper storage and disposal of specimens as per company’s policy.

Qualifications

“O” levels or equivalent educational background
Service oriented
Good organizational skills
Hardworking and possess a positive work attitude
Experienced in client services scope
Experienced in specimen management and data entry scope
Good computer skills and experienced in using LIS

Additional Information

What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your data:
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins Clinical Diagnostics is an Equal Opportunities Company.

About the Company

Eurofins

Global lab testing and analytics network

Eurofins provides global laboratory testing and analytical services to verify the safety, authenticity, and quality of products across food, water, medicine, and the environment. It operates a network of more than 900 laboratories in over 60 countries, offering access to more than 200,000 analytical methods. Its product work involves running specialized tests—using chemistry, biology, and other scientific techniques—to confirm origin, composition, and compliance of samples, such as detecting wine fraud or contaminant presence. The company differentiates itself through its massive, distributed lab network and broad portfolio, enabling standardized testing at scale and fast turnaround across many industries, rather than relying on a single specialty or location. Its goal is to protect public health and safety by delivering accurate, comprehensive testing data and helping clients meet regulatory and quality requirements.

Company size: 10,001+
Company stage: IPO
Headquarters: Luxembourg
Founded: 1987

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