Absolute International Security

Operations Supervisor

Security Guarding & PatrolUpdated on Nov 6

Full-timeIrwindale, CA, USA$24 - $26

About the Job

Requirements

A minimum of five years of security supervisory, field operations, law enforcement, military, or leadership experience is required.
Candidates must be at least 26 years old for driving positions.
Candidates must pass a background check, drug screening, and any additional client requirements.
Candidates must pass motor vehicle record driving requirements for driving positions.
Candidates must have strong leadership, organizational, and problem-solving abilities.
Candidates must have verbal communication, customer service, and interpersonal abilities.
Candidates must be able to write clear and accurate reports.
Candidates must be proficient with report writing, scheduling software, Microsoft Office, and basic computer applications.
Candidates must be able to stand and walk for extended periods and perform physical tasks as required.
Candidates must be comfortable working outdoors in varied weather conditions.
Candidates must have reliable transportation.
Candidates must be dependable, act with integrity, and be committed to ethical conduct.
Candidates must be able to work independently and make sound decisions under pressure.
Candidates must maintain a clean, professional appearance and adhere to company grooming and uniform standards.
Candidates must hold a valid California Guard Card, government ID, and driver's license.
Candidates must hold CPR, First Aid, and AED certifications, Pepper Spray Certification, a Baton Permit, an Exposed Firearm License, and Firearm Dealer Record of Sale (DROS).
Candidates must have a high school diploma or GED equivalent.

Responsibilities

Oversee daily security operations across multiple client locations.
Conduct site inspections, quality assurance audits, and operational assessments.
Ensure compliance with post orders, company policies, client requirements, and regulatory standards.
Respond to operational issues, emergencies, staffing shortages, and client concerns.
Monitor security personnel performance and implement corrective actions when necessary.
Maintain operational readiness and ensure proper deployment of personnel.
Lead, mentor, coach, and develop supervisors and security officers.
Assist with recruiting, onboarding, training, and employee retention initiatives.
Conduct performance evaluations and provide constructive feedback.
Promote accountability, professionalism, teamwork, and a culture of excellence.
Identify future leaders and support career development opportunities.
Build and maintain professional relationships with clients.
Serve as a point of contact for operational concerns and service requests.
Ensure client expectations are met or exceeded.
Conduct client follow-ups and site visits to maintain service quality.
Assist in resolving complaints and implementing service improvements.
Prepare incident reports, operational summaries, and performance documentation.
Review Daily Activity Reports (DARs) and ensure accuracy and completeness.
Assist management with scheduling, staffing coordination, and workforce planning.
Track operational trends and provide recommendations for continuous improvement.
Communicate critical updates and field intelligence to executive management.
Act as a visible deterrent to rule violations, unsafe behavior, and criminal activity.
Perform routine patrols of the assigned area.
Monitor the entrance and departure of employees, visitors, and vehicles.
Control access points and maintain visitor and vendor logs.
Observe and report suspicious activities, safety hazards, maintenance concerns, and policy violations.
Prepare clear and accurate incident reports, daily activity logs, and other required documentation.
Communicate over radio, phone, or in person with supervisors, dispatchers, and clients.
Respond promptly to alarms, incidents, emergencies, and disturbances.
Assist with evacuations and emergency procedures as required.
Coordinate with law enforcement and emergency responders as needed.
Maintain authorized less-than-lethal equipment in compliance with company standards.
Provide customer service while maintaining a safe and secure environment.
Drive a company patrol vehicle safely and defensively for driving positions.
Follow post orders, site protocols, and relevant company procedures.

Desired Qualifications

Prior experience managing multiple locations, employees, and operational priorities.
Prior experience managing large teams and/or multiple client accounts.
Knowledge of California BSIS regulations and compliance requirements.
Security Guard Training Certificates.
Bilingual ability in Spanish and Mandarin.

Absolute International Security is a leading provider of professional security guard services in the Southern California region. We are dedicated to providing exceptional service to our local businesses and clients through a focus on integrity, vigilance, professionalism, and reliability. You will be a part of a team that strives to make a positive impact on our company culture as well as on the communities we serve.

Job Title: Operations Supervisor

Pay Rate: $24.00 - $26.00

Location: Irwindale, California

Available Job Schedules:

Friday - Tuesday: Grave Shift (21:00 - 06:00)

FLSA Status: Full-Time, Non-Exempt

Job Overview

Absolute International Security is seeking highly professional Operations Supervisors responsible for maintaining a safe and secure environment for clients, employees, visitors, and property. This position serves as a key operational leader responsible for overseeing field operations, supporting client relationships, developing personnel, and ensuring the consistent delivery of exceptional security services across multiple accounts. This role is ideal for a security professional ready to advance into a high-impact leadership position with increased responsibility, autonomy, and growth potential.

Key Responsibilities

Operations & Field Management Duties

Oversee daily security operations across multiple client locations
Conduct site inspections, quality assurance audits, and operational assessments
Ensure compliance with post orders, company policies, client requirements, and regulatory standards
Respond to operational issues, emergencies, staffing shortages, and client concerns
Monitor security personnel performance and implement corrective actions when necessary
Maintain operational readiness and ensure proper deployment of personnel

Leadership & Staff Development Duties

Lead, mentor, coach, and develop supervisors and security officers
Assist with recruiting, onboarding, training, and employee retention initiatives
Conduct performance evaluations and provide constructive feedback
Promote accountability, professionalism, teamwork, and a culture of excellence
Identify future leaders and support career development opportunities

Client Relations Duties

Build and maintain strong professional relationships with clients
Serve as a point of contact for operational concerns and service requests
Ensure client expectations are consistently met or exceeded
Conduct client follow-ups and site visits to maintain service quality
Assist in resolving complaints and implementing service improvements

Reporting & Administrative Duties

Prepare incident reports, operational summaries, and performance documentation
Review Daily Activity Reports (DARs) and ensure accuracy and completeness
Assist management with scheduling, staffing coordination, and workforce planning
Track operational trends and provide recommendations for continuous improvement
Communicate critical updates and field intelligence to executive management

General Security Personnel Duties

Act as a visible deterrent to prevent rule violations, unsafe behavior, or criminal activity
Perform thorough routine patrols of the assigned area
Monitor entrance and departure of employees, visitors, and vehicles
Control access points and maintain visitor/vendor logs
Observe and report suspicious activities, safety hazards, maintenance concerns, or policy violations
Prepare clear and accurate incident reports, daily activity logs, and other required documentation
Communicate effectively over radio, phone, or in person with supervisors, dispatchers, and clients
Respond promptly to alarms, incidents, emergencies, and disturbances
Assist in evacuations and emergency procedures as required
Coordinate with law enforcement and emergency responders as needed
Maintain a clean, neat, and professional appearance at all times
Maintain authorized less-than-letahal equipment in compliance with company standards
Provide outstanding customer service while maintaining a safe and secure environment for all
Ability to drive a company patrol vehicle in a safe and defensive manner for driving positions
Follow post orders, site protocols, and all relevant company procedures

Minimum Qualifications

Must be at least 26 years old for driving positions
Minimum 5 years of security supervisory, field operations, law enforcement, military, or leadership experience
Ability to pass a background check, drug screening, and additional client requirements
Ability to pass MVR driving requirements for driving positions
Strong leadership, organizational, and problem-solving abilities
Excellent verbal communication, customer service, and interpersonal skills
Ability to write clear and accurate reports
Proficiency with report writing, scheduling software, Microsoft Office, and basic computer applications
Ability to stand and walk for extended periods and perform physical tasks as required
Comfortable working outdoors, including during varied weather conditions
Must have reliable transportation
Must be dependable, committed to ethical conduct, and acts with integrity
Must be able to work independently and make sound decisions under pressure
Must maintain a clean, professional appearance and adhere to company grooming and uniform standards

License & Certification Requirements

Valid California Guard Card
Valid Government ID
Valid Driver's License
CPR/First Aid/AED Certification
Pepper Spray Certification
Baton Permit
Exposed Firearm License
Firearm Dealer Record of Sale (DROS)
High School Diploma or GED equivalent

Additional Preferred Skills

Prior experience managing multiple locations, employees and operational priorities
Prior experience managing large teams and/or multiple client accounts
Knowledge of California BSIS regulations and compliance requirements
Security Guard Training Certificates
Bilingual (Spanish / Mandarin)

Additional Information / Benefits

Weekly Pay
Premium Shift Pay for Holidays Worked
401(k) Retirement Plan
Health / Dental / Vision Insurance
Paid Sick Leave
Training and Career Development
Employee Assistance Programs
Additional benefits, such as Paid Time Off (PTO), vary depending on position

This position is at-will, and job duties/schedules may be adjusted based on client requirements or operational needs.

Absolute International Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our Recruiting department at [email protected] or call us at (626) 858-7188.

Absolute International Security is a BSIS licensed Private Patrol Operator (PPO #16302).
5155 Irwindale Avenue
Irwindale CA 91745
(626) 858-7188
absolutesecurityintl.com

About the Company

Absolute International Security

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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