EXL

Analyzes business data and runs outsourced operations

Customer Service Representative - Voice-Inbound

Customer SupportConfirmed live in the last 24 hours

Full-timePasay, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

At least one year of international voice business process outsourcing experience.
Good or above-average English communication skills.
Strong customer orientation skills.
Must be amenable to working onsite.

Responsibilities

Interact with customers and provide them with information and assistance.
Create, manage, and drive service requests to closure.
Resolve problems and promptly handle issues requiring special attention by coordinating with internal departments to address customer queries, issues, and concerns.
Handle straightforward problems and issues, referring more complex matters to senior staff.
Provide customer service focused on delivering a positive experience.

Open position for MOA Hiring.

With at least one (1) year international voice BPO experience
Good or above average English communications skills
Strong customer orientation skills
Amenable to work onsite

Interact with customers and provide them with information and assistance.
Create, manage, and drive closure on service requests.
Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
Typically handles straightforward problems/issues and refers more complex issues to senior staff.
Provide excellent customer service by focusing on providing a great experience.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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