Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

What if your next project turned Service Desks into autonomous, intelligent platforms?
Do you enjoy combining hands-on Gemini CX expertise with advising clients on strategy?
Looking for a role where you design agentic AI solutions on Google Cloud from day one?

Practical information

Location: Madrid, Barcelona, León or Santiago de Compostela, Spain | Visa requirements: valid permit to work in Spain | Languages required: fluent/professional English and Spanish, both written and spoken

We are looking for an Agentic AI Architect with extensive experience in Gemini CX who combines deep technical expertise in enterprise Agentic AI architectures with strategic consulting skills. You will lead requirements gathering with clients and design the technical architecture that turns traditional Service Desks into autonomous and intelligent support platforms, using the Google Cloud stack, Gemini Enterprise and agent architectures.

Key responsibilities

Act as a trusted advisor to technical stakeholders at every level, including security engineers, ITSM administrators, infrastructure directors and CTOs.
Design and establish the right data architecture for our cloud projects, mainly on GCP. This means understanding business and technical requirements, identifying data storage, processing and analytics needs, and designing scalable, efficient solutions with each cloud provider's services.
Work closely with Data Engineers, Data Scientists and Development Engineers to understand client requirements and challenges. Provide technical guidance and advice on implementing data solutions, making sure industry best practices and standards are followed.
Assess and select the most suitable services and tools for each project. This means understanding the strengths and limitations of cloud services and keeping up with the latest trends and features in cloud data engineering and data science.
Advise the Data Engineering, Data Science and Development teams on choosing algorithms, data modeling techniques and analytics strategies. Take part in code reviews and make sure the solutions you deliver are high quality and robust.
Keep up to date with the third-party solutions that complement the GenAI ecosystem, and make sure the team knows about them.

What we need to see from you

Solid knowledge of data architecture, including data models, storage, and efficient pipelines.
Experience designing conversational and agentic architectures, integrating Gemini Enterprise and voice channels with ADK on Agent Engine.
Hands-on experience with Apigee as an MCP Gateway, including API Management, Model Context Protocol (MCP), security, auditing, and access control.
Experience integrating with enterprise systems such as ServiceNow, Entra ID, and Nexthink.
Proven experience with the Google Cloud AI ecosystem, including Vertex AI, Gemini, and Dialogflow CX / CX Agent Studio.
Python experience and the ability to translate ambiguous client needs into clear technical architectures and roadmaps.
Effective communication skills, adapting to audiences from CISOs to business teams.

Nice to have:

Experience with ITSM, identity and observability platforms (ServiceNow, Microsoft Entra ID, Nexthink).
Knowledge of semantic search (AI Search / Embeddings) and analytics (BigQuery + Looker).

What do we offer

Opportunity to work with customers on meaningful Data and AI transformation initiatives
A global environment with cross-border collaboration and access to broad technical expertise
Learning and development opportunities to support your professional growth
A culture that values ownership, curiosity, collaboration, and continuous improvement

Please ask us for the full list of benefits available in Spain.

Job Function

Software & Cloud
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

SoftwareOne

Gemini GenAI Architect

About the Job

Requirements

Responsibilities

Desired Qualifications

About the Company

SoftwareOne

Recently Posted Jobs