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Despegar

Online travel agency: flights, hotels, rentals

Agente de viajes

Retail SalesConfirmed live in the last 24 hours
Full-timeMorelia, Michoacán, MexicoIn-person

About the Job

Requirements

  • At least 1 year of experience in direct sales or customer service; experience in tourism, retail, or services is desirable.
  • Experience meeting sales targets and using a customer relationship management system.
  • Intermediate proficiency with digital tools and sales systems.
  • Basic knowledge of geography and tourist destinations is desirable.
  • Availability to work weekends and rotating schedules.

Responsibilities

  • Advise customers on purchasing vacation packages, flights, hotels, and complementary services.
  • Meet and exceed monthly commercial targets, focusing on results.
  • Identify upselling and cross-selling opportunities.
  • Build trust from the first contact by actively listening and addressing customer needs.
  • Provide post-sale follow-up to ensure customer satisfaction.
  • Handle objections and resolve situations efficiently and empathetically.
  • Propose ideas to improve conversion and the customer experience in the sales module.
  • Stay up to date on destinations, promotions, and digital tools.
  • Collaborate with the team to share best practices.

Desired Qualifications

  • Experience in tourism, retail, or services.
  • Basic knowledge of geography and tourist destinations.

About the Company

Despegar

Online travel agency: flights, hotels, rentals

Despegar.com operates as a travel booking platform in Latin America, letting travelers find and reserve flights, hotels, car rentals, and other travel services. Users search across multiple providers on Despegar’s site, compare options, and complete bookings directly, with the company earning commissions from suppliers for each transaction and additional revenue from advertising and related services. The platform differentiates itself through its regional focus on Latin America, a wide catalog of travel products from various providers, and its business model that relies on commission revenue and ads rather than owning all inventory. Despegar’s goal is to streamline how travelers in the region discover and book travel, expanding its market share in Latin America’s online travel market.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Buenos Aires, Argentina
Founded
1999

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