Assistant Director - Alumni Engagement

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Job Title:

Assistant Director, Alumni Engagement

Department:

Strategic Enrollment | Undergraduate Admissions

Overview

The Office of Undergraduate Admissions at The Ohio State University is a dynamic and exciting place to be. This position offers an opportunity to strategically impact the future of Ohio State through the recruitment, admission, and support of outstanding students as the Outreach and Recruitment team is responsible for recruiting prospective students to The Ohio State University. The Assistant Director for Alumni Engagement reports to the Associate Director of Outreach and Recruitment. The individual will be located in the Student Academic Services Building and will work closely alongside a team of full-time staff members of approximately 30 and a broader Undergraduate Admissions team of 55. Peak seasons are typically August through May given the cyclical nature of the work supported across Undergraduate Admissions. In office work hours can range from 7:30 a.m. to 6 p.m., Monday through Friday, but will require early morning, evening, and weekend hours at various times during the year given the role's direct work with outreach and recruitment programs.

Job Description

As a member of the Undergraduate Admissions team the Assistant Director will spend the greatest amount of time through the year performing the following job responsibilities; builds and implements strategy, plans, executes, and contributes to evaluation and building of alumni engagement activities and outreach and recruitment efforts for targeted populations (e.g., alumni, parents); develops, plans, implements, and assesses in person and virtual events and programs for alumni and partners of the office; recruits and manages alumni volunteers; provides oversight and direction for training programs and materials for alumni volunteers; Directly creates, edits, and maintains digital communications and training media for alumni recruiters; develops and implements short- and long-term engagement plans; builds relationships with external and campus partners and serves as a point of contact for University Advancement and the Alumni Association; builds one on one relationships and fosters connections with alumni and donors; represents Ohio State at select outreach activities; manages donor hosted admissions events by working with Advancement partners to identify hosts; coordinates and implements events; may travel on site for select programs; coordinates event and outreach materials in web, print, and electronic formats; conducts event and program evaluation and assessment to initiate improvements; works collaboratively with members of undergraduate admissions to utilize data to understand populations and collaborate on implementation of the data to have direct impacts on outreach and recruitment efforts (e.g. alumni volunteer training cities); participates in and provides oversight to the development, implementation, and evaluation of new outreach and recruitment efforts in collaboration with internal and external partners (e.g. association, advancement, student life); manages the operational budgets of designated areas; serves in place of associate director at designated meetings and programs; coordinates creating/monitoring of officewide policies and best practices for alumni engagement and donor hosted programs.

Develops and maintains positive relationships with internal and external constituents. Analyzes prospective student data. Learns and uses the Empowering Market Analysis (EMA), CRM (Salesforce), Student Information System, The Advancement System (TAS), and other technologies to perform timely and accurate entries into databases regarding volunteer and donor information, call/email activity and other processes, performs data validation and manages electronic workflows.

Additional responsibilities the Assistant Director will be responsible for include but are not limited to; Counsels and corresponds with students, families, university departments, or other stakeholders regarding Ohio State admission policies, procedures, and general information over the phone, via email, and in person. Conducts large and small-group presentations. Learns and maintains knowledge of the areas within the office and university to best direct questions from staff and guests. Researches and resolves problems. Reviews applications (domestic, international, transfer, special population) and makes admissions recommendations through our holistic application review process that fluctuates through the year.

Assists with on and off campus recruitment events and projects. Participates as an active member of Undergraduate Admissions through membership on committees. Completes special assignments and other duties as assigned. Evening and weekend hours required.

Qualifications

Required:

• Bachelor's degree in an appropriate field
• 4 years of relevant experience required
• Demonstrated ability to collaborate and resolve conflicts
• Experience with program planning and implementation
• Excellent oral, written and interpersonal communication skills
• Early morning, evening and weekend hours required

Desired:

• 4-8 years of relevant experience preferred
• Advanced degree in relevant field desirable
• Professional experience at a college or university in recruitment
• Experience in undergraduate admissions at a large university
• Demonstrated knowledge of data interpretation
• Knowledge of CRM and other recruitment technology platforms

Additional Information:

Salary range for this position is $56,300 - $60,000. The offer for this position will fall within this range based on internal equity, unit’s available budget, and the candidate’s qualifications.
 
To apply, submit a current resume and cover letter describing your interest and related experience for this position.

Job Profile

Name: Undergraduate Admissions Specialist 3 (ACAUGAS3)

Function: Academic Administration

Sub-function: Undergraduate Admissions

Career Band: Individual Contributor - Specialized

Career Level: S3

Location:

Student Academic Services (0160)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

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