Job Details
Financial Counselor
Job Description
Works closely with Nursing, Ancillary, Scheduling, Case Management, Social Workers, Managed Care. Utilizes appropriate reports to contact insurance payers, verifying benefits and obtaining necessary authorizations. Documents authorization and benefit information in registration system. Work with payors to resolve accounts that are pending or denied. Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
Essential Functions
· Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. (Do not delete, move or over-write this statement)
· Efficiently and accurately gathers and inputs patient/guarantor demographic and financial
information. Explains necessary forms and obtains signatures from patient/guarantor.
· Maintains departmental logs for statistical reporting. Works departmental reports as assigned.
• Consistently meets Quality Assurance standards set by Patient Financial Services department
· Screens patient/guarantor for federal, state, county or other assistance programs and completes
necessary forms and applications per facility guidelines.
• Follows Patient Financial Services self-pay policies including self-pay fee schedules, completion of
Medical Assistance and Charity Care Application, explanation of payment options and collections of
monies due.
· Identifies customer service issues and resolves or initiates necessary follow-up.
• Screens patient/guarantor for federal, state, county or other assistance programs and completes
necessary forms and applications per facility guidelines.
· Explains insurance benefits and collects current and outstanding co-pays, deductibles and self-pay
portions due or establishes payment arrangements for these balances as appropriate.
Competencies:
Minimum Education and Experience Requirements:
Education: Includes High School Diploma or GED, Bachelor’s Degree or Master’s Degree (Specify field). Also includes Schools like Medical Assistant, etc. NO listings like Bachelor’s degree or relevant experience.
Experience: Only years of experience in a particular setting, e.g. “5 years of experience in a doctor’s office required.”
Education:
AND
Experience:
High School diploma or equivalent
Two (2) years’ experience in a financial, business office, or customer service environment required.
One year hospital business office experience required
Demonstrated computer skills (including Microsoft Word and Excel).
Working Knowledge of ICD9 coding and medical terminology.
Able to work with minimal supervision.
Well organized, self motivated individual with a positive attitude.
Excellent customer service skills.
Ability to work effectively with all payor and hospital personnel
Work Shift
Workday Day (United States of America)
Worker Sub Type
Regular
Employee Entity
Albert Einstein Medical Center
Primary Location Address
559 W. Germantown Pike, East Norriton, Pennsylvania, United States of America
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
Benefits
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.
For more benefits information, please click here
Administrative & Executive Assistance (2)