Monument Health

Integrated non-profit health system with hospitals

Patient Access Specialist 1

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Part-timeRapid City, SD, USA$17.27 - $19.85In-person

About the Job

Requirements

The role requires the ability to work assigned schedules and hours as determined by the department.
The role requires the ability to exert up to 10 pounds of force constantly, up to 25 pounds frequently, and up to 50 pounds occasionally or seldomly to move objects.
The role may involve exposure to blood, bodily fluids, or tissues.
The position requires compliance with the attendance policy and applicable current and future policies and procedures.

Responsibilities

Accurately collect patient demographics, confirm patient identity, guarantor assignment, and coverage information and verification, and obtain necessary documents for check-in or admission across patient settings using phone, letters, face-to-face, or bedside communication.
Support Monument Health's strategic objectives by following Revenue Cycle guidelines and participating in quality assurance and improvement activities.
Apply knowledge of payer information and benefits, including Medicare, Medicaid, commercial payers, and third-party liability payers.
Perform point-of-service collections, including prepayments, outstanding balances, copayments, and coinsurance; reconcile the cash drawer daily and provide patients with basic account reconciliation.
Initiate financial clearance by providing cost estimates for scheduled services and appropriately escalating patients' financial clearance needs.
Review authorization and referral records to confirm financial clearance.
Educate patients and maintain regulatory compliance by distributing and obtaining required forms and signatures, including treatment consents, financial agreements, ABN/waivers, and other regulatory forms.
Perform business office duties, including handling incoming calls and messages, in-basket messaging, patient and intra-departmental communications, scanning and faxing, taxi vouchers, mail distribution, lost and found, and safe and valuables duties.
Provide wayfinding and reception services, interact with customers in a friendly and caring manner, attend to emotional and physical needs, and maintain communication to provide a secure and pleasant experience.
Obtain referrals and order transcription when applicable to the service area.
Schedule patients and perform checkout, including pre-arrival management for upcoming services, and appropriately manage and monitor patient wait lists and recall lists.
Maintain registration-related work queues, including ongoing resolution of errors.
Use the electronic medical record for advance directives, release of information, and patient portal proxy forms, and educate patients on the basic purpose and regulations of the patient portal.
Address account inquiries and resolve or escalate them as appropriate.
Work beyond normal scheduled shifts when required.
Perform patient movement activities in the electronic medical record when required.
Arrange patient transportation and other enabling services when required.
Assist the clinical care team as needed, including providing transport under the clinical team's direction.
Attend mandatory education, compliance, and safety program sessions.
Report directly to the supervisor and perform other assigned duties.

Desired Qualifications

A high school diploma or GED equivalent is preferred.
One or more years of customer service experience is preferred.
One or more years of patient relations experience is preferred.
One or more years of medical patient accounts or financial services experience is preferred.

Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

RCH Admissions Services

Scheduled Weekly Hours

Starting Pay Rate Range

$17.27 - $19.85

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

It starts with heart. That is what you will do each day. As a Patient Access Specialist I at Monument Health, you can begin your healthcare career with no experience necessary. You will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and— most importantly— a life-changing career. You will make a difference. Every day.

As a Patient Access Specialist I, you are responsible for the integrity of all front-end patient access and registration functions including support of excellent patient care and seamless revenue cycle process. You are the first person our patients see each time they enter the facility or department! You are a trusted resource to provide service excellence to all patients, families, physicians, clinicians, and internal departments.

Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you’ll join us.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

Job Description

Essential Job Functions:

Accountable for accurately collecting demographics, confirming patient identity, guarantor assignment, and coverage information and verification from patients or informants including obtaining necessary documents for check-in or admission among various patient settings, utilizing various communication methods (i.e phone, letters, face-to-face, bedside).
Assists in achieving the strategic objectives of Monument Health by following Revenue Cycle guidelines. Including participating in quality assurance and improvement activities.
Demonstrates knowledge of payer information and benefits, including Medicare, Medicaid, and commercial payers as well as third party liability payers.
Performs point of service collections including prepayments, outstanding balances, co-payment and co-insurance; daily reconciliation of cash drawer. Provides patients with basic account reconciliation.
Initiates financial clearance by providing patient with cost estimates for scheduled services. Properly escalates financial clearance needs on behalf of the patient.
Review and understand authorization and referral records to confirm financial clearance.
Educates patient and maintains regulatory compliance as required by distributing and/or obtaining required forms and signatures including consents for treatment and financial agreements, ABN/waivers, and other regulatory forms.
Performs business office duties including incoming phone calls and messages, in-basket messaging, patient communications, intra-departmental communications, scanning/faxes, taxi vouchers, mail distribution, lost and found, safe and valuables and other duties as assigned.
Provides service excellence including way-finding, reception. Demonstrates the importance of satisfying the needs of the customer by interacting with him/her in a friendly and caring way, being attentive to both emotional and physical needs. Takes responsibility to maintain communication with the customer in order to provide a secure and pleasant experience throughout the system.
May obtain referrals and order transcription, as applicable to service area.
Perform patient scheduling and check-out, including pre-arrival management for upcoming services per protocols within the supported department, managing and monitoring patient wait lists and recall lists appropriately.
Maintain registration related work queues including ongoing resolution of errors.
Working knowledge of the electronic medical record: advanced directives, release of information, patient portal proxy forms. Ability to educate patient on the patient basic purpose, and regulations.
Address account inquires, resolve or escalate inquiries as appropriate.
In order to provide the highest quality of care to our patients, individuals may be required to work beyond normal scheduled shifts and will be required to comply with Monument Health's Attendance Policy.
May perform patient movement activities in the electronic medical record.
May arrange patient transportation and other enabling services.
Assist clinical care team as needed including providing transport in cooperation with clinical team direction.
Responsible for attending all mandatory education, compliance and safety program sessions.
Required to comply with all current and future policies and procedures and report directly to the supervisor.
All other duties as assigned.

Additional Requirements

Preferred:

Education - High School Diploma/GED Equivalent

Work Experience - 1+ years Customer Service Experience; 1+ years Patient Relations Experience; 1+ years Medical Patient Accounts/Financial Services Experience

Scheduling Requirements: Requires the ability to work assigned schedules and hours as determined by the department.

Physical Requirements: Medium work - exerting up to 10 pounds of force constantly (67-100% of the time), and/or up to 25 pounds of force frequently (34-66% of the time), and or up to 50 pounds of force occassionally (up to 33% of the time), and/or up to 50 pounds seldomly to move objects. Possible exposure to blood, bodily fluids, or tissues.

Job Category

Revenue Cycle

Job Family

Registration and Scheduling

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

PRN
10 Monument Health Rapid City Hospital, Inc.

Make a difference. Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

About the Company

Monument Health

Integrated non-profit health system with hospitals

Monument Health is a non-profit, integrated healthcare system serving Western South Dakota and Eastern Wyoming. It operates a network of hospitals, specialty clinics, and primary care practices that work together to deliver coordinated care across medical disciplines such as orthopedics, dermatology, hospital medicine, and hospice care. Services are accessed through the clinician network, with care coordinated across providers to improve quality and patient outcomes while managing costs. Revenue comes from patient services, and any surplus is reinvested into facilities, technology, and patient care rather than distributed to shareholders. Its hospital-and-clinic network is governed by a community-based Board of Directors, emphasizing rural, community-focused health services. The goal is to make healthcare more accessible and effective for the communities it serves, balancing high-quality care with responsible cost management.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Rapid City, SD
Founded: 1973

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