Key Accounts Associate

Job Description

Get to Know Our Team

Grab for Business provides corporate clients with solutions for employee mobility, deliveries, and meals. Our team partners with businesses to help their employees use these services effectively and make day-to-day operations easier.

Get to Know the Role

You will manage a portfolio of existing corporate clients in Ho Chi Minh City. Your focus is to grow the value of each account by increasing product adoption and usage, identifying expansion opportunities, and building lasting client relationships - not primarily acquiring new clients.

You will report to the Head of GFB KAM. This role is based onsite in Ho Chi Minh City.

The Critical Tasks You Will Perform

• Own account plans for assigned clients and drive growth in revenue, product usage, and adoption across your portfolio.
• Build relationships with client decision-makers and understand their business priorities, employee needs, and opportunities to expand Grab for Business usage.
• Identify and deliver cross-sell and upsell opportunities across relevant mobility, delivery, and food solutions.
• Conduct regular business reviews, using account performance data to recommend actions that improve adoption and retention.
• Work with product, operations, and support teams to resolve client issues and improve the client experience.
• Maintain accurate account plans, growth forecasts, and opportunity records; track progress against portfolio targets.
• Use data and AI tools where appropriate to research client opportunities, analyse usage trends, and work more efficiently.

What Essential Skills You Will Need

• Experience managing B2B clients or corporate accounts, with evidence of growing existing relationships.
• Ability to analyse account performance and turn usage or revenue trends into practical growth plans.
• Experience working with client stakeholders, including presenting recommendations and managing commercial discussions.
• Ability to coordinate across internal teams to resolve issues and deliver for clients.
• Vietnamese and English communication skills for working with local clients and regional colleagues.
• Experience engaging with AI tools and emerging technologies to enhance productivity, improve workflows, and contribute new ideas.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field
• 3+ years of experience in Sales or Business development role
• Proficiency in English (both verbal and written)
• Experience managing main accounts
• Proficiency in customer relationship management (Salesforce, CRM) software and Excel (can perform complex functions)
• Experience researching and generating leads
• Experience establishing communication and engagement with prospect
• In-depth understanding of the Vietnamese market and culture

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.