Full-Time

Office Manager

Updated on 11/21/2024

Alarm.com

Alarm.com

1,001-5,000 employees

Integrated smart security solutions for businesses

Energy
Enterprise Software
Cybersecurity

Entry, Junior

Needham, MA, USA

Employees are required to work from the office 4 days a week.

Category
Administrative & Executive Assistance
Administrative Support
Specialized Administrative Roles
Required Skills
Customer Service
Requirements
  • A self-starter with the ability to prioritize competing requests.
  • Outstanding interpersonal, communication, and customer service skills including a flexible and positive attitude.
  • A very high degree of personal integrity including the ability to manage sensitive or confidential information.
  • Strong organizational skills and the ability to manage multiple processes and priorities at once.
  • Strong technical skills including proficiency in Outlook, Excel, and Word, as well as proficiency using standard office equipment such as a copier, postage machine, fax, printer, and postage station.
  • Ability to communicate orally and in writing, in a clear and concise manner.
  • Ability to adapt to changing work requirements.
Responsibilities
  • Offering outstanding customer service, both written and verbal to our customers (internal and external).
  • Responding/resolving employee requests for facilities/administrative support.
  • Facilitate new employee onboarding and IT requests.
  • Ensure workspaces, conference rooms, and common areas are well-maintained and fully operational.
  • Manage facility service vendors relationship and onsite repair/service schedules.
  • General upkeep of common/public areas, and conference rooms, ensuring supply levels and equipment operation are satisfactory.
  • Working closely with Facilities projects such as moves, small renovations, and daily tours to ensure the office is in great condition.
  • Other projects as assigned frequently include filing, mailing, shipping, copying, etc.
  • Facilitating meetings by maintaining conference room schedules and tidying conference rooms.
  • Assisting with filing expense reports.
  • Mailing invoices, checks, and other correspondence.
  • Ensuring cost-effective procurement of office supplies to meet the needs of the employee base.
  • Assist with on-boarding and off-boarding duties as needed.
  • Facilitate logistics of internal team meetings. Working with local hotels and restaurants to meet the needs of our team meetings.
  • Generally,in-office Monday to Friday, 10:00 AM - 2:00 PM, with flexibility as needed.
  • Other duties as assigned.

Alarm.com provides smart security solutions tailored for businesses, integrating various systems such as security, lighting, locks, video surveillance, and energy management into one platform. This integration allows users to monitor and control all aspects of their premises through a single app, enhancing efficiency and ease of use. The primary customers are small to medium-sized businesses that benefit from features like video monitoring and energy management, which can lead to cost savings. Alarm.com operates in the commercial security market, selling its systems through authorized service providers, who offer customized solutions based on individual business needs. Their business model includes low upfront equipment costs paired with ongoing monthly service fees, ensuring a steady revenue stream. The goal of Alarm.com is to provide comprehensive and efficient security management solutions that help businesses save time and money.

Company Stage

IPO

Total Funding

$158.6M

Headquarters

Tysons, Virginia

Founded

2000

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

18%
Simplify Jobs

Simplify's Take

What believers are saying

  • The release of the new 8-channel SVR demonstrates Alarm.com's commitment to continuous product innovation and meeting market demands.
  • The growing market for smart security and home energy management systems presents significant growth opportunities for Alarm.com.
  • Strategic partnerships, such as with All Secure, enhance Alarm.com's market reach and credibility in providing state-of-the-art security solutions.

What critics are saying

  • The competitive landscape includes major players like ADT, Amazon, and Honeywell, which could impact Alarm.com's market share.
  • The complexity of integrating multiple systems (security, energy management, etc.) could lead to technical challenges and customer dissatisfaction.

What makes Alarm.com unique

  • Alarm.com offers an integrated system that combines security, lighting, locks, video surveillance, and energy management into a single app, unlike competitors who may offer these services separately.
  • Their business model of partnering with authorized service providers ensures customized solutions and a steady revenue stream through ongoing service fees, setting them apart from DIY security solutions.
  • The focus on small to medium-sized businesses and commercial enterprises allows Alarm.com to tailor their offerings to meet the specific needs of these clients, unlike broader market competitors.

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