Lead Analyst

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s 

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

For more information, visit Lowes.com.

About Lowe’s India 

At Lowe's India, we are the enablers who help create an engaging customer experience for our $90+ billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market.

To know more about Lowe's India, visit Lowes.co.in

About the Team

The Digital Fulfillment Analytics Team enables data-driven decision-making across the post-purchase customer journey. The team drives measurement, deep-dive analysis, and insights generation for fulfillment inventory and planning, cancellations, returns, refunds, and other order lifecycle outcomes across Lowes.com and omnichannel fulfillment nodes.

Partnering closely with Fulfillment Operations, Inventory Planning, Transportation, Reverse Logistics, Customer Care, Digital Product, Technology, and Finance teams, Fulfillment Analytics ensures shared KPIs, consistent metric definitions, and actionable insights that improve customer experience while optimizing cost-to-serve.

Job Summary:

The Lead Analyst, Everywhere Commerce is responsible for driving analytics, measurement, and insights that accelerate growth across third-party commerce platforms and marketplace channels.

The Lead Analyst serves as the primary analytics partner for the Everywhere Commerce business, leveraging data to identify growth opportunities, measure channel performance, improve digital shelf effectiveness, optimize promotional investments, and enhance marketplace profitability. This role leads complex analytical initiatives, develops scalable reporting solutions, and delivers actionable recommendations that influence channel strategy, platform partnerships, and investment decisions.

As a senior individual contributor, the Lead Analyst combines strong analytical expertise, commercial acumen, and marketplace knowledge to drive revenue growth while improving operational efficiency and customer experience across third-party commerce ecosystems.

This role partners closely with Everywhere Commerce business leader(s), Merchandising, Pricing, Marketing, Operations, Supply Chain, and external platform partners to optimize sales performance, assortment strategy, customer acquisition, profitability, and customer experience across platforms such as Instacart, DoorDash, Uber Eats, and other emerging commerce channels.

Roles & Responsibilities:

Core Responsibilities:

• Marketplace & Channel Performance Analytics

  • Lead analytical initiatives focused on sales growth, customer acquisition, retention, and profitability across third-party commerce and marketplace platforms.

  • Monitor and evaluate channel performance across Instacart, DoorDash, Uber Eats, and other commerce partners.

  • Identify trends, risks, and opportunities impacting revenue, margin, customer engagement, and operational performance.

• Assortment & Digital Shelf Analytics

  • Analyze assortment productivity, SKU performance, category penetration, and item-level conversion across marketplace channels.

  • Evaluate digital shelf effectiveness, including assortment availability, item discoverability, content quality, search ranking, and out-of-stock impact.

  • Recommend assortment, pricing, and content optimization opportunities to improve sales and conversion.

• Revenue Growth & Commercial Analytics

  • Develop insights into key drivers of marketplace revenue, order growth, basket size, frequency, and customer retention.

  • Evaluate promotional effectiveness, funded offers, sponsored placements, and platform marketing investments.

  • Support pricing and competitive intelligence analyses to improve marketplace competitiveness and profitability.

• Customer & Behavioral Analytics

  • Analyze customer acquisition, repeat purchase behavior, retention, and lifetime value across third-party platforms.

  • Conduct customer segmentation and behavioral analyses to identify growth opportunities and targeted interventions.

  • Measure customer engagement and shopping patterns across different marketplaces and customer cohorts.

• Partner Performance Management

  • Develop scorecards and performance frameworks to evaluate marketplace partner performance.

  • Monitor key metrics including sales, conversion, availability, fulfillment performance, customer ratings, and profitability.

  • Support strategic business reviews by providing insights and recommendations for partner discussions.

• Experimentation & Growth Analytics

  • Design and measure tests related to assortment expansion, pricing strategies, promotions, content enhancements, and marketplace capabilities.

  • Quantify incremental revenue, customer acquisition, and profitability impact of business initiatives.

  • Develop forecasting and scenario analyses to support strategic planning and investment decisions.

• Reporting & Data Solutions

  • Build and maintain dashboards and automated reporting for marketplace sales, customer, assortment, and operational performance.

  • Establish standardized KPI definitions and measurement methodologies across marketplace channels.

  • Ensure data quality, consistency, and reliability across reporting solutions.

• Stakeholder Partnership

  • Partner with Merchandising, Pricing, Marketing, Operations, Finance, and external platform teams to drive performance improvements.

  • Translate analytical findings into executive-ready recommendations and business cases.

  • Mentor analysts and promote analytical best practices within the team.

Years of Experience

• 8+ years of total experience in data analytics, data science (preferred)

• 4+ years of experience in E-commerce, supply chain, or logistics environments

• Experience in a large, complex omni-channel or e-commerce organization is strongly preferred 

Education Qualification & Certifications (optional)

Education
Required/Preferred Education Level Description

Required Bachelor’s Degree Business, Finance, Data Science, Economics, or Related Field

Preferred Master’s degree MBA or Related Field

Experience

Required/Preferred Years of Experience Description

Required 4 Years Data Analytics Role in Ecommerce / Omni Channel Retailer

Required 3 Years Experience with Excel, SQL, Python/R, Adobe, Power BI, Tableau, DART (or similar analysis tools)

Skill Set Required

Primary Skills (must have)

Technical skills (Advanced):

• Technical Analytics & Visualization Tools

  • Advanced SQL and Python/R

  • Data modeling and data validation

  • Data quality assessment and governance

  • Dashboard and reporting development

  • Tableau / Power BI / Looker / Adobe Analytics

  • Advanced Excel and data modeling

  • Reporting automation

Functional Skills :

• Advanced Analytics & Problem Solving

• Marketplace performance analytics

• Assortment optimization

• Category performance analysis

• Digital shelf analytics

• Pricing and promotion analytics

• Structured problem-solving and hypothesis-driven analysis

• Insight generation and opportunity sizing

Secondary Skills (desired)

• Experience in omnichannel retail preferred

• Experience of operating in GCC environment

Core Behaviors

Focus on Customers - At Lowe’s, we put customers first by delivering SMART customer service. I build strong relationships with all customers, deliver solutions that meet their needs and think of new ways to add more value.

Deliver Results - I hold myself and others accountable for delivering results, even through tough circumstances and ongoing change.

Take-Action - I take action quickly and push things forward with a sense of urgency and enthusiasm.

Show Courage - I step up to address difficult issues, make tough decisions and bring things up that need to be resolved without fear or hesitation.

Continue Learning - I continuously learn and grow – personally and professionally – to meet my individual and organizational goals. I ensure those around me do the same.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe’s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act’s privacy provisions.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.