Full-Time

Technical Account Manager

Federal

Posted on 8/28/2024

Altana AI

Altana AI

201-500 employees

AI-powered platform for supply chain management

Data & Analytics
AI & Machine Learning

Junior, Mid

Washington, DC, USA

Hybrid work flexibility in Washington, DC.

Category
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • account management experience working with Federal customers
  • history of successfully expanding accounts year over year
  • strong understanding of SaaS financial metrics
  • willingness to learn the fundamental concepts of data fusion and machine learning
  • ability to effectively communicate product's value to both technical and commercial audiences
  • excellent communication and interpersonal skills
  • ability to establish positive relationships and influence others
  • good judgment and willingness to dive into details
  • experience in the supply chain and logistics industry (a plus)
Responsibilities
  • Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
  • Assist customers with in-depth analysis to optimize their experience and results.
  • Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues.
  • Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
  • Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.
  • Be held accountable for effectively synthesizing and communicating feedback to the product team.
  • Collaborate with our implementation engineering team to ensure successful delivery and work closely with our sales engineering team to identify and prioritize growth opportunities.

Altana AI offers the Altana Atlas, a platform that creates an intelligent map of the global supply chain using artificial intelligence. This platform automates tasks, assists in searches, and provides real-time alerts and recommendations, allowing businesses like manufacturers and retailers to collaborate effectively. By giving a comprehensive view of the supply chain, Altana AI helps companies improve their resilience, sustainability, and compliance while preventing disruptions and forced labor. The company generates revenue by charging clients for access to its platform, which leverages insights from a vast network of supply chain data.

Company Stage

Series C

Total Funding

$314.7M

Headquarters

New York City, New York

Founded

2018

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

0%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Altana raised $200M, reaching a $1B valuation, indicating strong investor confidence.
  • Partnerships with Maersk and UK Government expand Altana's market reach and credibility.
  • Growing demand for supply chain visibility boosts Altana's business potential.

What critics are saying

  • Increased competition from AI-driven platforms may erode Altana's market share.
  • Rapid AI advancements require continuous R&D investment, straining financial resources.
  • Stringent data privacy regulations could limit access to proprietary data.

What makes Altana AI unique

  • Altana AI offers a unique, intelligent map of the global supply chain.
  • The platform integrates AI for real-time collaboration and decision-making.
  • Altana's proprietary data enhances supply chain visibility and risk management.

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Benefits

Comprehensive healthcare package

Paid parental leave of 3 months for the primary caregiver and 1 month for the secondary caregiver

INACTIVE