All Accor

Global hotel management, franchising, loyalty program

Housekeeping Attendant

Janitorial ServicesConfirmed live in the last 24 hours

Full-timeAmman, JordanNo salary listedIn-person

About the Job

Requirements

Competency in verbal English is essential.
Previous experience in a hotel housekeeping department is desirable.
Previous customer service experience is desirable.
Previous experience in a five-star property is desirable.
Prior experience working with Opera or a related system is an asset.
Fluency in English is required; additional languages are a plus.
Strong interpersonal and problem-solving abilities are required.

Responsibilities

Ensure high levels of guest service by applying Fairmont standard operating policies.
Regularly remove soiled linen from the pantry and return it to the linen room.
Stock pantries with clean linen according to par stock.
Assist the linen room with daily tasks as required.
Immediately report lost and found articles to the Royal Service office.
Report malfunctioning equipment.
Sign for assigned keys, pagers, and work papers, and return them by the end of the shift.
Vacuum assigned corridors and staircases by section.
Deliver guest supplies to pantries weekly according to the weekly order list.
Record guest requests received through the Royal Service office or supervisors and carry them out as requested.
Move furniture as needed.
Refill chemicals daily.
Clean walls and ceiling lights as required.
Assist with other responsibilities and duties when other team members are absent, and perform other tasks assigned by the manager.
Assist with removing guestroom drapery for cleaning.
Conduct assigned deep-cleaning tasks, such as spot carpet cleaning and showerhead descaling.
Replace guestroom light bulbs when they burn out.
Keep the housekeeping office, floor pantries, and storerooms clean and tidy.
Report potential health and safety hazards.
Assist with on-the-job training of new house attendants when required.
Attend training courses provided by Housekeeping and Human Resources.
Comply with reasonable requests from the supervisor and hotel management.

Desired Qualifications

Additional languages are a plus.

Job Description

Ensure the highest levels of guest service through the application of all Fairmont standard operating policies

To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room
To stock up all pantries with clean linen according to par-stock
To assist the linen room as required with daily tasks.
To report immediately any Lost and Found article(s) to the Royal Service office
To report any equipment which is malfunctioning
To be responsible to sign for assigned key, pager, work paper and return by end of shift
To vacuum all corridors and staircases as assigned by section
To bring any guest supplies weekly to pantries according to weekly order list
To note all guest requests received via Royal Service Office/ Supervisors and carry out exactly all requests
To move furniture from time to time

To refill daily chemicals
To clean all walls lights/ceiling lights as required
Assist with other responsibilities and duties in the absence of other team members or other tasks assigned by the manager
To assist with the removal of guestroom drapery for cleaning
To conduct deep cleaning tasks as assigned (eg. Spot carpet cleaning, shower head de-scaling, etc)
To replace guestroom light bulbs as they break

To keep Housekeeping Office, floor pantries, storerooms clean and tidy at all times
To report anything which could be classed as a Health and Safety hazard
Assist in on job training of new House Attendants as and when required
To attend an training courses given by Housekeeping and Human Resources
To comply with any reasonable request by the Supervisor and Hotel Management

Qualifications

Competency in verbal English essential
Previous experience in Hotel Housekeeping department desirable
Previous experience in customer service desirable
Previous experience in 5 star property desirable
Dynamic, energetic and thrives under pressure

Additional Information

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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