Housekeeping Attendant
About the job
- Competency in verbal English is essential.
- Previous experience in a hotel housekeeping department is desirable.
- Previous customer service experience is desirable.
- Previous experience in a five-star property is desirable.
- Prior experience working with Opera or a related system is an asset.
- Fluency in English is required; additional languages are a plus.
- Strong interpersonal and problem-solving abilities are required.
- Ensure high levels of guest service by applying Fairmont standard operating policies.
- Regularly remove soiled linen from the pantry and return it to the linen room.
- Stock pantries with clean linen according to par stock.
- Assist the linen room with daily tasks as required.
- Immediately report lost and found articles to the Royal Service office.
- Report malfunctioning equipment.
- Sign for assigned keys, pagers, and work papers, and return them by the end of the shift.
- Vacuum assigned corridors and staircases by section.
- Deliver guest supplies to pantries weekly according to the weekly order list.
- Record guest requests received through the Royal Service office or supervisors and carry them out as requested.
- Move furniture as needed.
- Refill chemicals daily.
- Clean walls and ceiling lights as required.
- Assist with other responsibilities and duties when other team members are absent, and perform other tasks assigned by the manager.
- Assist with removing guestroom drapery for cleaning.
- Conduct assigned deep-cleaning tasks, such as spot carpet cleaning and showerhead descaling.
- Replace guestroom light bulbs when they burn out.
- Keep the housekeeping office, floor pantries, and storerooms clean and tidy.
- Report potential health and safety hazards.
- Assist with on-the-job training of new house attendants when required.
- Attend training courses provided by Housekeeping and Human Resources.
- Comply with reasonable requests from the supervisor and hotel management.
- Additional languages are a plus.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget