Human Resources Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Human Resources Manager

What does a successful Human Resources Manager do at Fiserv?

The Human Resources Manager is a business partner with the assigned FOS (Fiserv Output Solutions) leaders. The HR Manager will advise and counsel managers and associates on a variety of local and corporate HR programs; utilize sound business judgement to make quick and consistent decisions pertaining to human capital in a fast-paced, high volume and demanding work environment; and ensure the effective delivery of the full life cycle of all HR practices to attract, retain and develop our associates.

What you will do:

• Advise and support approximately 300+ exempt and non-exempt associates across multiple locations and shifts.
• Lead HR projects at a site level and engage in FOS cross-functional initiatives, coordinating stakeholders, managing timelines and milestones, and tracking progress to ensure timely execution aligned with business priorities.
• Proactively manage associate relations issues, investigations, process and compliance issues to minimize risk for the business. Take appropriate action to remediate identified issues.  Escalates issues appropriately.  Provide management team with necessary resolution and action items.
• Lead investigations and ensure activities follow local, state, and federal employment laws and regulations as well as aligning to the Fiserv Code of Conduct, Values, and operating processes and procedures.
• Leverage HR analytics to help leaders make informed decisions, including reporting of operational HR metrics.
• Execute annual compensation cycle; including compensation planning, job analyses, salary surveys, etc.
• Partner with managers and supervisors in workforce planning, talent selection, and headcount forecasting.
• Advise managers on goal alignment, performance management and associate development.

What you need to have:

• 7+ years of Human Resources experience.
• 3+ years of strategic employment relations experience.
• Bachelor’s degree in Human Resources, Legal Studies, Business Administration or a related field or equivalent combination of education, related experience and/or military experience.

What would be great to have:

• Master’s degree in Human Resources or related field of study
• PHR, SPHR, PHR-CP, SPHR-CP or equivalent
• Bi-lingual, Spanish
• Travel required: 10% - 15% annually

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

 #LI-ME1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.