Account Supervisor

Company Description

For 25 years, Level has developed marketing solutions for some of the world’s most innovative brands. We believe the best solutions come from collaborative working partnerships with our clients. Whether an established brand, or a start-up, we believe in the power of creative strategy, design, and technology to solve business challenges.

Overview

We are seeking a dynamic Account Supervisor with a strong background in retail or shopper marketing to join our team. In this role, you will be instrumental in shaping and executing merchandising strategies through retailer programs, planograms, and merchandising guides.

You will be responsible for day-to-day leadership and collaboration across the account, serving as key liaison between client and internal teams, facilitating clear communication across teams and helping to keep client goals top of mind. You will work closely with producers and our internal retail studio, coordinating end-to-end merchandising strategies to ensure flawless execution.

The Account Supervisor also plays a crucial role in supporting senior team members. You will field questions, provide clarity on campaign deliverables, and contribute valuable insights at every stage of the process.

This is a hybrid role requiring the candidate to be onsite 3 days per week.

Responsibilities

Client Management:

• Serve as a point of contact for select client accounts, delivering updates, tracking project statuses, and fostering alignment across program and product teams.
• Develop deep understanding of team workflows and dynamics so that you can anticipate client needs, questions, and provide strategic input.
• Organize client meetings and presentations, capturing the detail of discussions and issuing meeting notes with clear agreements, next steps, and responsibilities.
• Gather feedback and translate client requests into actionable tasks for internal teams.
• Build trust and solid relationships with clients, serve as their as day-to-day contact, sometimes across multiple clients/lines of business.
• Partner and collaborate with other Agency Departments on project deliverables, to ensure the best work is always going to the clients.
• Curate weekly client status documents and issue to client; co-manages client call with Business Lead.

Retail and In-Store Planning:

• Collaborate with the client to become the go-to expert on retailer programs and product categories, gathering insights to merchandising strategies to guide producers and the studio in delivering effective work.
• Develop in depth knowledge of in-store regions, programs, product categories, merchandising fixtures, and merchandising principles.
• Support the planning, creation, and execution of product launches, category updates, new programs, sustain and graphic updates.
• Support in reporting key metrics, including demo forecasts, product placements, merchandising ancillary items, graphics reports and locations, as well as planogram and fixture placements.
• Set your Agency Team up for success at every turn – anticipate the needs of your teammates and get them the information they need to do their job most successfully.

Ensuring Excellent Delivery:

• Work closely with Project Managers to inform timelines and ensure the agency is tracking on client delivery.
• Manage multiple projects simultaneously, ensuring deadlines and quality standards are met.
• Coordinate last-minute client requests and define priorities based on client needs, troubleshoot issues, and ensure smooth execution of ad hoc tasks.
• Oversee project schedules and status across multiple clients/line of business, managing expectations with internal team and sharing with clients.
• Oversee the final setup, quality assurance and client share for all deliverables.

Qualifications

• 5+ years of professional experience, which may include marketing, advertising, and account management agency experience.
• Prior experience in retail, field and/or in-store marketing is a strong preference.
• Experience working with cross-functional teams to execute campaigns successfully.
• Be able to form trusting relationships internally and externally.
• Results-focused with ability to multi-task and prioritize within a dynamic environment.
• Strong organization and time management skills, with excellent attention to detail.
• Excellent communication and problem-solving skills.

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Level Studios is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].  All your information will be kept confidential according to EEO guidelines.

Compensation Range: $89,470- $116,380 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/27/25.

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Compensation Range: USD $ - . This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/17/2025.