What You’ll Do

• Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.  
• Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.  
• Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.  
• Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously. 
• Set schedule during our operating hours between 10:30am – 7pm ET & 12:30pm – 9pm ET.
• Some rotational weekend availability required.
• Some holiday coverage may be required.

What You’ll Need to Succeed

• High school diploma or equivalent.  
• Proficiency in Microsoft Office.
• 2 years of Customer Service experience required.  
• 1 year of call center support experience preferred.  
• 1 year of technical support experience preferred.

Who You Are

• A positive, friendly, and approachable personality.
• Must handle obstacles with grace, accuracy, and urgency. 
• Ability to remain calm under pressure.
• Ability to work independently.

What We Offer

• 401(k) matching.
• Health, Dental & Vision Insurance.  
• 20 days of PTO.  
• 9 paid holidays 
• Paid 2-week training.  
• Maternity leave.
• 2 perfect days a year.
• 3 floating holidays (prorated from when you start). 
• Growth opportunity and career path (Ability to learn additional brands to earn a pay raise). 
• Bonus incentives monthly and quarterly.  
• Employee Assistance Program.  
• Professional Education Coursework.  
• Tuition Reimbursement.