EXL

Analyzes business data and runs outsourced operations

Fraud and Disputes Operations Manager

Financial Crime & AMLConfirmed live in the last 24 hours

Full-timeKochi, Kerala, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in a relevant field.
Nine to twelve years of relevant experience.

Responsibilities

Manage day-to-day fraud and disputes operations and oversee fraud monitoring activities.
Lead investigations of high-risk fraud cases and ensure timely resolution.
Identify fraud trends, risks, and control gaps, and implement preventive measures.
Drive team performance, productivity, quality, and service-level agreement adherence.
Collaborate with stakeholders to enhance fraud controls and operational effectiveness.
Ensure compliance with internal policies, regulatory requirements, and audit standards.

Responsible for leading fraud and Disputes operations, ensuring effective fraud detection, Dispute investigation, and risk mitigation while driving team performance, process improvements, and compliance with regulatory and business requirements.

Bachelor Degree in relevant field with 9- 12 years of relevant experience

Manage day-to-day fraud and Dispute operations and oversee fraud monitoring activities.
Lead investigations of high-risk fraud cases and ensure timely resolution.
Identify fraud trends, risks, and control gaps, and implement preventive measures.
Drive team performance, productivity, quality, and SLA adherence.
Collaborate with stakeholders to enhance fraud controls and operational effectiveness.
Ensure compliance with internal policies, regulatory requirements, and audit standards.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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