Food & Beverage / Functions Supervisor

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Food & Beverage Supervisor / Food & Beverage Events Coordinator

POSITION REPORTS TO:

Food & Beverage Manager

POSITIONS REPORTING TO THIS POSITION:

Food & Beverage Attendant

KEY RELATIONSHIPS:

Head Chef

PRIMARY OBJECTIVES:

At Travel + Leisure our vision is to put the World on Vacation, in your position as the Food & Beverage Supervisor / Food & Beverage Events Coordinator you will be responsible for order taking, serving of Food and Beverages while providing an exceptional guest experience.

Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful and right:

Hospitality – treating everyone like family 
Engagement – delivering our promise
Accountability – owning our impact
Respect – considering others in every interaction
Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

·       Provide effective, efficient and professional Food and Beverage service.

·       Ensure a smooth running Food and Beverage service, providing hand-in-hand teamwork with adequate employees including food and beverage preparation and serving. 

·       Ensure all equipment is well maintained and stored appropriately and advise any faults to Manager.

·       Regularly review operating systems to ensure optimal efficiencies are achieved.

·       Maintain all stock levels daily, including ordering and rotating.  Report any discrepancies to manager.

·       Ensure that all necessary food prep and required items are adequately available each day.

·       Ensure Food Safety guidelines are followed at all times, ensuring all food temperatures are correct, and food prep is labeled with date prepared.

·       Maintain the highest level of customer service to ensure all needs for the owners and guests are met

·       Ensure all communication of necessary points is carried out clearly and concisely

·       Liaise with your supervisor/manager regarding any problems or complaints that arise

·       Be punctual when arriving at work and returning from meal breaks

·       Maintain exemplary grooming including fresh, ironed uniforms, wear name badge and ensure that personal hygiene standards are maintained at all times

·       Employees must ensure they comply with Travel + Leisure’s OH&S Policy, procedures and any reasonable instruction given by Travel + Leisure.

·       Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.

·       Display innovation through inspiring, creating and improving processes and products. 

·       Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

·       Coordinate events - including upselling, floorplans, complete BEOs & financials.

·       Be the point of contact for clients leading up to & on their event days.

·       Manage event setup and breakdown, ensuring all details are executed flawlessly.

·       Collaborate with other departments to ensure seamless event execution.

·       Oversee operations of Beaches Restaurant, ensuring exceptional service.

·       Managing and training staff to maintain high standards.

·       Handling operational duties including opening and closing procedures.

·       Assist with roster planning, ordering & social media content.

·       Ensuring compliance with health and safety regulations.

KEY POSITION CRITERIA:

• Previous experience in a similar role within a Resort or Hotel environment at a supervisory level.
• Hold a valid Responsible Service of Alcohol (RSA) qualification
• Knowledge and understanding of OH&S and chemical handing.
• Excellent communication skills, with a strong focus on guest satisfaction.
• A passion for everything food and beverage and sound knowledge to back that up.

• A hands-on leader, who leads by example, builds in a strong team culture and set the scene for high performance.
• A positive and proactive approach with the ability to work under pressure & problem solve
• Excellent grooming standards, professionalism, and reliability.
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.