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SORACOM

IoT connectivity platform with SIMs

Technical Account Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeJapanHybrid

About the Job

Requirements

  • At least 5 years of experience leading ongoing support for customers’ commercial use cases in a technical role such as systems engineer, support engineer, solutions architect, or technical account manager.
  • Experience leading resolution of operational issues involving multiple members or teams, including sales and engineering, and achieving goals.
  • Ability to pursue solutions persistently and responsibly, including in difficult situations.
  • Ability to communicate smoothly with customers and internal colleagues as a professional and write logical, clear Japanese.
  • Understanding of standard internet protocols such as TCP/IP, HTTP, and DNS, and common routing protocols such as BGP.
  • Interest in customers’ use cases and industries, and willingness to actively deepen understanding.

Responsibilities

  • Collaborate with Soracom’s Customer Reliability Engineering support team and sales team to resolve problems; participate in an on-call rotation for nighttime standby and emergency response approximately once a month when required.
  • Review customers’ Soracom usage and lead issue resolution through regular communication, including providing information needed for operational management, such as system configuration and costs, and supporting resolution of gaps between customer operations and system specifications through coordinated approaches.
  • Provide customers with information about Soracom incidents and maintenance relevant to them.
  • Understand customer systems, including devices and cloud services integrated with Soracom, and provide technical customer support and guidance on system architecture and operations.

Desired Qualifications

  • Knowledge of or experience in the telecommunications industry.
  • Knowledge of or experience with mobile network system configurations, including the physical and logical configurations and protocols from user equipment through the core network.
  • Knowledge of or experience in the automotive industry.
  • Technical curiosity and the initiative to learn about Soracom’s internal mechanisms, evolving cloud services, and generative artificial intelligence.
  • Business-level English proficiency to work with customers and teams in Japan and internationally.
  • Experience working for a platform provider in a recurring-revenue business such as SaaS or PaaS, and understanding of that business model.
  • Experience as a technical consultant.
  • Experience designing and implementing systems using cloud services such as AWS.
  • Interest in or knowledge of IoT devices.

About the Company

SORACOM

IoT connectivity platform with SIMs

Soracom provides IoT connectivity by offering a cloud-based platform that lets businesses connect devices to the internet and manage them remotely. The core products include global SIM/eSIM cards, a management console, and developer APIs. Devices use Soracom's SIMs to connect to various networks around the world, while the management console lets customers monitor device status, track data usage, and troubleshoot issues. The APIs enable integration of Soracom services with a company’s own applications. The service is sold on a per-device subscription with various data plans tailored to different needs. Compared to competitors, Soracom emphasizes an integrated, scalable IoT platform that covers global connectivity, device management, and programmatic control through APIs, all on a per-device subscription model. The company’s goal is to help businesses deploy and manage large fleets of IoT devices smoothly across multiple networks and regions.

Company size
51-200
Company stage
Growth Equity (Venture Capital)
Total funding
$39.2M
Headquarters
Tokyo, Japan
Founded
2014

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