Field Service Specialist

Changing lives. Building Careers.

Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.

Job description
职位描述

1.    According to guidelines provided and Standard Operation Procedures with the supplied tools to do onsite installation, repair, test, maintenance.
根据提供的指导和标准操作程序，使用适当提工具进行现场装机、维修、测试以及预防性维护。
2.    Provide maintenance training and technical support。
负责现场设备的维护培训, 通过电话或现场服务提供技术支持。
3.    Consistently deliver incredible customer service experience by offering maintenance training, knowledge sharing, answering questions and concerns and technical support.
通过提供维护培训、知识分享、回答问题和担忧、技术支持始终如一地提供更好的客户服务体验。
4.    Proactively building up customer relationships and promoting product warranty sales.
在现场积极建立客户关系并推进产品保修的销售。
5.    Manage and maintain relations with distributors service person and set up communication community to deliver the service knowledge.
管理和维护与经销商工程师的关系，建立沟通渠道，传递服务知识。
6.    Identify specific technical issues in close cooperation with sales team and customers.
与销售部和客户紧密合作。
7.    Effectively promotes the company image, improving customer satisfaction.
有效推行公司形象，提高客户满意度.
8.    Assist related product complaints.
协助相关用户产品投诉。
9.    Perform other related duties as assigned or requested. 
完成被安排的其他相关工作。

Unsolicited Agency Submission

Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.