Food & Beverage Ambassador

Job Description

• Welcome and greet guests warmly in restaurants, lounges, or banquet areas and ensure a positive first impression.

• Provide excellent food and beverage service in accordance with hotel service standards.

• Present menus to guests, explain menu items, daily specials, and make recommendations when required.

• Take accurate food and beverage orders and ensure timely service to guests.

• Coordinate with kitchen and bar staff to ensure smooth and efficient service operations.

• Ensure tables, dining areas, and service stations are clean, organized, and properly set.

• Monitor guest satisfaction during dining and respond promptly to guest requests or concerns.

• Maintain knowledge of menu items, ingredients, preparation methods, and beverage offerings.

• Follow hygiene, sanitation, and food safety standards at all times.

• Assist in setting up and clearing tables before and after service.

• Support the team during busy service periods to ensure smooth operations.

• Promote hotel restaurants, special promotions, and upsell food and beverage items.

• Handle guest billing procedures accurately using POS systems.

Qualifications

• Diploma or Degree in Hotel Management, Hospitality Management, or Food & Beverage Service preferred.

• 1–3 years of experience in restaurant, hotel, resort, or hospitality service.

• Freshers from recognized hotel management institutes may also be considered.

• Good knowledge of food and beverage service procedures.

• Basic understanding of POS systems and billing procedures.

• Strong communication and interpersonal skills.

• Customer service oriented with a friendly and professional attitude.

• Ability to work in shifts, weekends, and holidays as per hotel operations.

• Well-groomed appearance and good etiquette as per hospitality industry standards.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.